Director of Professional Services West

The Director of Professional Services is a leadership role responsible for managing and growing the Professional Services organization. This position oversees the delivery of software implementation projects, partner collaboration, resource management, and customer success. The role ensures projects are executed with excellence, aligned with corporate strategy, and achieves revenue and profitability targets. It also involves delivering accurate forecasts for Professional Services revenue and Services Sales, working closely with the Sales organization.

Must Have

• Define and execute Professional Services strategy.
• Oversee successful project delivery (quality, timeliness, budget).
• Establish and enforce best practices and quality standards.
• Lead, mentor, and develop project managers, consultants, and technical experts.
• Own Professional Services P&L, ensuring revenue growth and margin achievement.
• Deliver accurate forecasting of Professional Services revenue and Services Sales.
• Strengthen customer relationships and ensure satisfaction.
• Work closely with Sales for pre-sales activities and deal shaping.
• Manage partner enablement and performance.
• At least 5 years of experience in Professional Services, Consulting, or related leadership roles.
• Strong track record of leading delivery teams and complex software projects.
• Deep understanding of Professional Services financials.
• Demonstrated ability to deliver accurate revenue and sales forecasting.
• Excellent leadership, communication, and stakeholder management skills.
• Strong knowledge of project management methodologies.
• Ability to balance strategic vision with operational execution.

Good to Have

• MBA or equivalent degree.
• Driving organizational transformation and continuous improvement.
• Optimizing global resource utilization and capacity planning.
• Introducing and scaling premium service offerings, hybrid delivery models, and nearshore capabilities.

Perks & Benefits

• Dynamic global technology company.
• Opportunity to make a difference in millions of lives.
• Advance sustainability, health, justice, prosperity, and commerce.
• Diverse and inclusive culture.
• Welcoming environment and equitable opportunities.
• Global Well-being Program.
• Health, safety, and well-being support.
• Tools, programs, and resources for employee well-being.
• Awarded Ragan’s Top Places to Work for Employee Wellbeing.

The Director of Professional Services is a leadership role responsible for managing and growing the Professional Services organization. This position will oversee the delivery of software implementation projects, partner collaboration, resource management, and customer success through high-quality service delivery. The Associate Director will ensure that projects are executed with excellence, aligned with corporate strategy, and that revenue and profitability targets are achieved. The role is also accountable for delivering an accurate forecast of Professional Services revenue and Services Sales, in close alignment with the Sales organization.

Key Responsibilities:

• Leadership & Strategy
• Define and execute the Professional Services strategy in alignment with corporate objectives.
• Drive organizational transformation and continuous improvement to ensure scalability, profitability, and customer satisfaction.
• Act as a trusted advisor to internal stakeholders, customers, and partners.
• Service Delivery & Governance
• Oversee the successful delivery of projects, ensuring quality, timeliness, and adherence to budget.
• Establish and enforce best practices, delivery methodologies, and quality standards.
• Implement strong governance models, forecasting accuracy, and performance reporting.
• People & Resource Management
• Lead, mentor, and develop a team of project managers, consultants, and technical experts.
• Drive a high-performance culture that encourages innovation, accountability, and collaboration.
• Optimize global resource utilization and capacity planning across internal staff and external partners.
• Financial & Forecasting Management
• Own the Professional Services P&L, ensuring revenue growth and margin achievement.
• Deliver accurate forecasting of Professional Services revenue and Services Sales.
• Monitor and manage utilization, billable rates, backlog, and pipeline forecasting.
• Introduce and scale premium service offerings, hybrid delivery models, and nearshore capabilities.
• Customer, Sales & Partner Engagement
• Strengthen customer relationships by ensuring successful project outcomes and customer satisfaction.
• Work closely with the Sales organization to support pre-sales activities, proposals, and deal shaping.
• Align sales and delivery planning to drive accurate forecasting and strong revenue performance.
• Manage partner enablement and performance, ensuring high-quality subcontractor and partner delivery.

Qualifications:

• Proven experience (at least 5 years) in Professional Services, Consulting, or related leadership roles within the software or technology industry.
• Strong track record of leading delivery teams and complex, large-scale software projects.
• Deep understanding of Professional Services financials (utilization, backlog, P&L, margins).
• Demonstrated ability to deliver accurate revenue and sales forecasting.
• Excellent leadership, communication, and stakeholder management skills.
• Strong knowledge of project management methodologies (e.g., PMI, PRINCE2, Agile).
• Ability to balance strategic vision with operational execution.
• Bachelor’s degree in Business, Computer Science, or related field; MBA or equivalent preferred.

Success Measures:

• Achievement of Professional Services revenue and margin targets.
• Accurate and timely forecasting of Professional Services revenue and Services Sales.
• Consistent delivery of projects on time, within scope, and within budget.
• High customer satisfaction (measured via NPS/CSAT).
• Improved forecast accuracy and resource utilization rates.
• Effective collaboration with Sales and strong performance of partner ecosystem.

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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