Senior Client Trainer

As a Senior Client Trainer at Wolters Kluwer, you will design and deliver advanced training programs, create comprehensive training materials, and provide in-depth knowledge transfer on complex product features. You will conduct needs assessments, lead technical workshops, analyze training effectiveness, and handle escalated client inquiries. This role involves collaborating with product teams and mentoring junior trainers to ensure clients effectively leverage products and contribute to organizational success.

Must Have

• Design and deliver advanced client training programs.
• Create comprehensive training materials and resources.
• Provide in-depth knowledge transfer on complex product features.
• Conduct needs assessments to tailor training solutions.
• Lead technical training workshops and webinars.
• Analyze training effectiveness and suggest improvements.
• Handle escalated client inquiries and provide solutions.
• Collaborate with product teams on product updates.
• Mentor junior trainers and support their development.
• Maintain detailed documentation of training procedures.
• Proficiency in advanced instructional techniques.
• Thorough understanding of product functionalities.
• Skills in evaluating client training needs.
• Experience in leading technical training sessions.
• Competence in managing complex client issues.

About the Role:

As a Senior Client Trainer, you will take on more advanced responsibilities, including designing and delivering more comprehensive training programs. You will play a pivotal role in ensuring clients can leverage our products effectively, contributing significantly to team goals and organizational success.

Responsibilities:

• Design and deliver advanced training programs for clients.
• Create comprehensive training materials and resources.
• Provide in-depth knowledge transfer on complex product features.
• Conduct needs assessments to tailor training solutions.
• Lead technical training workshops and webinars.
• Analyze training effectiveness and suggest improvements.
• Handle escalated client inquiries and provide solutions.
• Collaborate with product teams to stay informed about product updates.
• Mentor junior trainers and support their development.
• Maintain detailed documentation of training procedures and best practices.

Skills:

• Advanced Instructional Techniques: Proficiency in delivering comprehensive training.
• Product Mastery: Thorough understanding of product functionalities and use cases.
• Needs Assessment: Skills in evaluating client training needs.
• Workshop Facilitation: Experience in leading technical training sessions.
• Evaluation and Improvement: Ability to assess and enhance training effectiveness.
• Problem Resolution: Competence in managing complex client issues.
• Product Collaboration: Capability to work closely with product teams.
• Mentorship: Ability to guide and support junior trainers.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.