Account & Relationship Management Executive - Academic, Education

We are seeking a proactive and results-oriented Sales Account Manager to manage and grow our academic customer base. You will focus on renewing and expanding existing customer relationships while also prospecting and closing new business within the academic sector. You’ll be joining a leading provider of digital educational solutions that empower educators and institutions to create engaging, effective, and accessible learning experiences. Our platforms are trusted by academic institutions worldwide to support student success and achieve institutional goals.

Must Have

• Manage and grow academic customer base
• Renew and expand existing customer relationships
• Prospect and close new business in the academic sector
• Develop and execute renewal strategies
• Negotiate renewal contracts
• Manage full sales cycle from lead qualification to contract signature
• Deliver tailored product demonstrations
• Bachelor’s degree or equivalent in Business, Education, or related field
• 3+ years B2B sales experience, preferably in academic publishing/education
• Demonstrated success in renewals and new business
• Strong understanding of academic buying cycle and procurement
• Excellent communication, negotiation, relationship-building skills
• Proficiency with CRM tools (e.g., Salesforce) and sales enablement platforms
• Strong analytical skills and attention to detail
• Confident in presenting to diverse audiences

Good to Have

• Experience selling to faculty, universities, or higher education
• Familiarity with digital learning platforms, LMS integrations, or curriculum-aligned content
• Ability to navigate complex sales involving multiple stakeholders and long sales cycles

Perks & Benefits

• Hybrid Work Arrangement & Work from Anywhere
• Parental leave benefits that exceed legislative requirements
• Health Insurance & Wellness Programme
• Learning and Development Program
• Paid Leave and volunteer leave

We are seeking a proactive and results-oriented Sales Account Manager to manage and grow our academic customer base. You will focuses on renewing and expanding existing customer relationships while also prospecting and closing new business within the academic sector.

You’ll be joining a leading provider of digital educational solutions that empower educators and institutions to create engaging, effective, and accessible learning experiences. Our platforms are trusted by academic institutions worldwide to support student success and achieve institutional goals.

More about Wolters Kluwer Health.

This is a Full-time Permanent position, based in Macquarie Park, Sydney or Bourke Street, Melbourne (hybrid working, working from home 3 days per week) #LI-Hybrid

ABOUT THE ROLE

Account Management & Renewals (60%)

• Develop and execute renewal strategies for a portfolio of academic institutions to ensure high retention and customer satisfaction.
• Conduct quarterly business reviews (QBRs) with key accounts to assess product usage, gather feedback, and identify growth opportunities.
• Monitor account health metrics (e.g., usage data, engagement levels, support tickets) to proactively address risks and improve customer outcomes.
• Collaborate with Customer Success and Product teams to resolve issues, deliver training, and ensure product adoption.
• Negotiate renewal contracts, including pricing adjustments, license expansions, and multi-year agreements.
• Track and report on renewal pipeline, forecasting retention rates and identifying at-risk accounts.

New Business Development (40%)

• Identify and research new academic prospects through market analysis, CRM data, referrals, and industry events.
• Initiate outreach campaigns via email, phone, and social media to generate interest and schedule discovery calls.
• Conduct needs assessments to understand institutional goals, challenges, and decision-making processes.
• Deliver tailored product demonstrations and presentations to academic stakeholders, including faculty, IT, and administration.
• Develop customized proposals and pricing models aligned with institutional budgets and academic calendars.
• Manage the full sales cycle from lead qualification to contract signature, ensuring timely follow-up and documentation.
• Attend conferences, webinars, and industry events to build brand awareness and generate leads.

ABOUT YOU

• Bachelor’s degree or equivalent experience in Business, Education, or a related field.
• 3+ years of B2B sales experience, preferably in academic publishing, education or with faculty.
• Demonstrated success in managing renewals and closing new business.
• Strong understanding of the academic buying cycle and institutional procurement processes.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency with CRM tools (e.g., Salesforce) and sales enablement platforms.
• A team player, able to work autonomously.
• Well organized, strong analytical skills and with a strong attention to detail.
• Confident presenting to a diverse audience
• Motivated to achieve and exceed set goals.

Preferred:

• Experience selling to faculty, universities, or higher education
• Familiarity with digital learning platforms, LMS integrations, or curriculum-aligned content.
• Ability to navigate complex sales involving multiple stakeholders and long sales cycles.

WHAT WE OFFER

• Hybird Work Arrangement & Work from Anywhere
• Parental leave benefits that exceed legislative requirements
• Health Insurance & Wellness Programme
• Learning and Development Program
• Paid Leave and volunteer leave