Director of Risk Management

The Director of Risk Management at eBay ensures exceptional buyer and seller experiences by understanding payments and risks on the platform. This role involves identifying opportunities, building scalable solutions, and applying innovative risk analytics to advance the risk management roadmap. The successful candidate will lead initiatives, craft strategy, monitor performance, and collaborate cross-functionally to protect eBay and its customers.

Must Have

• Lead and collaborate with a wide range of partners and team members to advance pivotal initiatives.
• Deliver scalable global risk management policies and business operations efficiently and on time.
• Craft and communicate the team’s strategy, roadmap, and ongoing progress via high-impact presentations and updates for eBay’s c-suite and other executive partners.
• Help organize and syndicate the rich data and insights available to the Risk team from various resources to enable effective decision-making and prioritization.
• Look across the business to draw out insights, drive efficiencies and solutions to business problems to ensure the team is setup to meet business goals.
• Monitor the performance of risk strategies and proactively seek out opportunities for improvement in policy, operations, and product.
• Rigorously set and measure operational metrics and outcomes, and continually improve processes at scale.
• Dedication to working our Hybrid Model with 3 days per week out of either our Austin, TX or Salt Lake City, UT office.
• Bachelor’s degree in a relevant quantitative field: such as Statistics, Mathematics, Economics, Operations Research.
• 10+ years of experience in risk and fraud management, analytical and operational role in fast-paced environments.
• Experience working cross functionally with product, data science and engineering leaders and teams.
• Excellent written and spoken communication skills, and ability to communicate sophisticated technical topics in clear simple terms.
• Outstanding communication skills: Communicate ideas succinctly and accurately; tailor your communication to a broad range of audiences; active listening and good presentation skills.
• Maintain strong knowledge base of key industry trends, developments, and innovations in payment industry fraud, authentication, mitigation strategies, and emerging solutions.
• Experience leading ambiguous and less defined environments.

Good to Have

• Prior Payments/eCommerce/Fintech / Consulting experience a strong plus

Perks & Benefits

• target bonus
• restricted stock units
• medical benefits
• financial benefits
• 401(k) eligibility
• paid time off benefits (PTO and parental leave)

Director of Risk Management

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Role

The Risk function works to ensure phenomenal experiences when buyers and sellers come together on the world’s biggest marketplace. It involves fully understanding Payments & Risks on the platform. The team identifies opportunities and helps build scalable solutions that improve user experience.

We are multi-disciplinary with broad industry experience and strong analytical and quantitative skills. We seek a high energy, driven, collaborative team member with extensive problem-solving abilities. The goal is to apply innovative risk analytics, insights, and visualization to advance the risk management roadmap. Successful candidates should be quick learners and strategic problem solvers. They must be operationally focused and effective facilitators. In this role, you will build partnerships across product, engineering, data science, payments, customer experience, and other teams. Together, you will develop and deploy science that protects eBay and its customers. Skills in defining problems, conducting rigorous analysis, and making recommendations are essential. Candidates should also demonstrate outstanding interpersonal skills, initiative, and integrity.

What You Will Accomplish:

• Lead and collaborate with a wide range of partners and team members to advance pivotal initiatives. Deliver scalable global risk management policies and business operations efficiently and on time.
• Craft and communicate the team’s strategy, roadmap, and ongoing progress via high-impact presentations and updates for eBay’s c-suite and other executive partners.
• Help organize and syndicate the rich data and insights available to the Risk team from various resources to enable effective decision-making and prioritization.
• Look across the business to draw out insights, drive efficiencies and solutions to business problems to ensure the team is setup to meet business goals.
• Monitor the performance of risk strategies and proactively seek out opportunities for improvement in policy, operations, and product.
• Rigorously set and measure operational metrics and outcomes, and continually improve processes at scale.

What You Will Bring:

• Dedication to working our Hybrid Model with 3 days per week out of either our Austin, TX or Salt Lake City, UT office.
• Bachelor’s degree in a relevant quantitative field: such as Statistics, Mathematics, Economics, Operations Research.
• 10+ years of experience in risk and fraud management, analytical and operational role in fast-paced environments.
• Prior Payments/eCommerce/Fintech / Consulting experience a strong plus.
• Experience working cross functionally with product, data science and engineering leaders and teams.
• Excellent written and spoken communication skills, and ability to communicate sophisticated technical topics in clear simple terms.
• Outstanding communication skills: Communicate ideas succinctly and accurately; tailor your communication to a broad range of audiences; active listening and good presentation skills.
• Maintain strong knowledge base of key industry trends, developments, and innovations in payment industry fraud, authentication, mitigation strategies, and emerging solutions.
• Experience leading ambiguous and less defined environments.

#LI-JG1

The base pay range for this position is expected in the range below:

$148,400 - $220,500

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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