The Duty Manager is responsible for overseeing daily operations, ensuring a smooth workflow, and maintaining high standards within the hospitality sector. Key duties include reviewing logbooks, checking equipment, maintaining a professional appearance, and reporting to supervisors. The role involves monitoring employee performance, providing training, and handling guest complaints effectively. The Duty Manager will implement operational standards, follow emergency procedures, and manage shift responsibilities. They will also prepare for daily arrivals, ensure VIP room readiness, and coordinate with departments like housekeeping and F&B. Financial tasks such as cashiering, foreign exchange, night audits, and guest settlements are also part of the role. Additionally, the Duty Manager will manage online guest reviews, attend meetings, and motivate the team to participate in hotel programs and upsell services. Training new staff and maintaining courtesy call sheets are also expected.