Employee Service Center Representative

Who are we hiring?

The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Employee Service Center department. The Employee Service Center Representative provides comprehensive support to our frontline Venue employees throughout all MSG company venues; offering assistance via various channels such as ticketing, email, and face-to face, and phone interactions.

What will you do?

• Act as the primary point of contact for employee inquiries, handling communications via phone calls, in person interactions, and ticketing system, while efficiently directing information to the appropriate recipients including venue management, People Practices (Employee Relations), or scheduling coordinators based on the specific needs of the situation.
• Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.
• Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general employee questions.
• Support the employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed.
• Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
• Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation.
• Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations.

What do you need to succeed?

• Minimum 2 years in an administrative or customer service capacity (scheduling, payroll, employee services)
• PC skills including MS Word, Excel, Outlook and PowerPoint
• Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
• Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.
• Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.
• Proficient problem-solving, reasoning, motivational, and organizational skills are essential.

Special Requirements

• Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules.