Engineer - Technical, Linux & CCNA Certified

At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business.

WHAT DO YOU GET?

• Flexible working

We are as flexible as the role allows and give you the autonomy to manage your time accordingly!

• Development opportunities

We hire intellectually curious people and support your learning and development as led by you. Qube offers a substantiate allowance to foster learning!

• Exciting work and complex challenges

You get a chance to build and shape the movie-going experience of millions of others and work with products that constantly evolve to cater to the needs of the global cinema business!

• Non-conventional workplace

We are a role-based organization, so per your role, you get to choose your work style, be it regular work, splitting your time between an in-office work style, or working remotely!

• Diverse team and talent

Qube believes in inclusion, and we come from various backgrounds, cultures, and experiences. So we welcome talent at all levels!

We are seeking a highly skilled and detail-oriented Field Engineer with strong technical expertise, excellent communication skills, and the ability to work in fast-paced, time-sensitive environments. The ideal candidate must hold Linux and CCNA certifications and have proven experience in IT infrastructure and broadcast environments.

Key Responsibilities

• Install, configure, troubleshoot, and support front-end client systems in complex Broadcast IT setups.
• Work independently on client systems while collaborating with senior engineers for escalations.
• Analyze and resolve technical issues quickly or escalate them when required.
• Handle customer support calls, gather complete details of issues, and ensure timely resolution.
• Provide technical support via phone, remote access, onsite visits, and email for critical live broadcast systems.
• Maintain clear, consistent communication with customers and senior team members, ensuring regular updates on case progress.
• Document and update details of installed systems and software at customer sites.
• Submit periodic technical reports, case updates, and expense sheets to reporting officers.

Required Skills & Experience

• 3 to 8 years of professional experience in IT or broadcast engineering.
• Strong knowledge of Networking, IT Servers, Storage (SAN/NAS), and troubleshooting.
• Hands-on experience managing on-premises servers and enterprise storage systems.
• Proficiency with Windows and Linux operating systems.
• Excellent communication and interpersonal skills.
• Familiarity with Broadcast IT administration and Broadcast workflows.
• Knowledge of Avid Products and Avid Broadcast workflows is a strong advantage.