Engineering Manager, Agent Software Engineering

2 Months ago • 5 Years + • Software Development & Engineering • $300,000 PA - $375,000 PA

Job Summary

Job Description

Decagon is seeking an Engineering Manager for Agent Software Engineering to lead a team in building and deploying advanced conversational AI agents. The role involves designing and implementing AI agents that outperform human agents in customer interactions, collaborating with enterprise clients across various sectors, and partnering with product, design, and research teams to evolve the AI agent platform. This position offers complete ownership and autonomy, with opportunities to mentor junior engineers and tackle complex system challenges. The ideal candidate will have experience in engineering management and software engineering, proficiency in Python and Typescript, and a strong ability to diagnose system failures.
Must have:
  • 1+ years of engineering management experience
  • 5+ years of industry experience in software engineering
  • Proficiency with Python, Typescript and asynchronous programming
  • Comfort diagnosing deep system failures
Good to have:
  • Prior experience with multi-modal models
Perks:
  • Medical, dental, and vision benefits
  • Take what you need vacation policy
  • Daily lunches, dinners and snacks in the office

Job Details

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Team

The Agent SWE team at Decagon deploys the most advanced conversational AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will guide a team to build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions that support their needs.

Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

About the Role

As a leader on the Agent Software Engineeirng team, you’ll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of junior engineers, dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

In this role, you will

  • Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention

  • Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents

  • Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts

  • Contribute to team strategy and help define the future of AI customer support agents

Your background looks something like this

  • Have 1+ years of engineering management experience

  • Have 5+ years of industry experience in software engineering

  • Proficiency with Python, Typescript and asynchronous programming

  • A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary

Even better

  • Prior experience working with multi-modal models

Benefits

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$300K – $375K + Offers Equity

Similar Jobs

Maliyo Games - Games Producer

Maliyo Games

Nigeria (On-Site)
9 Months ago
Epic Games - Litigation Paralegal

Epic Games

(On-Site)
7 Months ago
Riot Games - Content Producer, VALORANT

Riot Games

Shanghai, Shanghai, China (On-Site)
4 Months ago
Trailer park group - Senior AV Generalist - APAC

Trailer park group

Mumbai, Maharashtra, India (Remote)
1 Month ago
Propel - Content Writer

Propel

New York, United States (Remote)
1 Month ago
CD PROJEKT RED - Engineering Director

CD PROJEKT RED

Boston, Massachusetts, United States (On-Site)
3 Months ago
Super.com - VP, Engineering

Super.com

Canada (Remote)
4 Months ago
Unity - Software Engineer

Unity

Brighton And Hove, England, United Kingdom (On-Site)
3 Months ago
Shield AI - Senior Software Engineering Manager, Ground Systems (R2624)

Shield AI

Washington, District Of Columbia, United States (On-Site)
3 Weeks ago
Granicus - Software Engineer 3 - ROR

Granicus

Bengaluru, Karnataka, India (Hybrid)
10 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Notion - Community Manager

Notion

San Francisco, California, United States (On-Site)
1 Month ago
Boss fight entertainment  - Team Lead, Launch Operations (Product Discovery & Promotion)

Boss fight entertainment

Manila, Metro Manila, Philippines (On-Site)
3 Months ago
sphere entertainment - Temporary Associate: Production Coordinator

sphere entertainment

Burbank, California, United States (On-Site)
1 Month ago
Riot Games - Technical Operations Program Manager - Esports Event Technology

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
Yodo1 - Head of UA

Yodo1

(Remote)
1 Month ago
Epic Games - Producer

Epic Games

(On-Site)
4 Months ago
Unity - Gestionnaire de Programme Technique Senior/Senior Technical Program Manager

Unity

Montreal, Quebec, Canada (On-Site)
3 Weeks ago
Scanline VFX - Virtual Production Coordinator

Scanline VFX

Los Angeles, California, United States (On-Site)
4 Months ago
rosebud AI - Social Media & Influencer Marketer (Brand + Dev-Community Focus)

rosebud AI

San Francisco, California, United States (Remote)
1 Month ago
Yodo1 - Global Recruiter, Gaming

Yodo1

(Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in New York, New York, United States

bytedance - Site Reliability Engineer Intern

bytedance

San Jose, California, United States (On-Site)
4 Months ago
Riot Games - Editor-In-Chief - Unpublished R&D Product

Riot Games

Los Angeles, California, United States (On-Site)
3 Months ago
Interface AI - Principal Product Manager, Platform

Interface AI

San Jose, California, United States (On-Site)
2 Months ago
Aledade - Director, Design Systems & Operations

Aledade

Arlington, Virginia, United States (Remote)
3 Weeks ago
LLNL - Computing Undergraduate Student Intern - Fall 2025

LLNL

Livermore, California, United States (On-Site)
3 Weeks ago
Daily Wire - Social Platform Specialist, Youtube

Daily Wire

Nashville, Tennessee, United States (On-Site)
3 Months ago
Marvell - Test Engineer

Marvell

Santa Clara, California, United States (On-Site)
2 Months ago
bytedance - Technical Program Manager, Public Cloud

bytedance

San Jose, California, United States (On-Site)
6 Months ago
hogarth - Sr. Client Finance Analyst

hogarth

New York, United States (Hybrid)
3 Weeks ago
Enphase Energy - Field Service Technician

Enphase Energy

Atlanta, Georgia, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Reddit - Staff Engineer, Ads Formats

Reddit

United States (Remote)
4 Weeks ago
bytedance - AR Optics Architect - Pico- San Jose

bytedance

San Jose, California, United States (On-Site)
8 Months ago
Nice - Associate Technical Support Engineer

Nice

Manila, Metro Manila, Philippines (Hybrid)
2 Months ago
Devoteam - IAM Senior Engineer OKTA

Devoteam

Barcelona, Catalonia, Spain (Hybrid)
1 Month ago
Capgemini - PostgreSQL-DBA

Capgemini

Hyderabad, Telangana, India (On-Site)
3 Months ago
Aptive - Senior Embedded Software Engineer

Aptive

Monterrey, Nuevo Leon, Mexico (On-Site)
1 Year ago
Sony Interactive Entertainment - HR Business Partner (PlayStation Engineering Division)

Sony Interactive Entertainment

Tokyo, Japan (Hybrid)
4 Months ago
welevel  - Working Student Game Engineering

welevel

Munich, Bavaria, Germany (On-Site)
3 Months ago
Scale AI - Mission Software Engineer

Scale AI

Honolulu, Hawaii, United States (On-Site)
3 Months ago
Nagarro - Z--Principal Engineer

Nagarro

France (Remote)
10 Months ago

Get notifed when new similar jobs are uploaded

About The Company

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

New York, New York, United States (On-Site)

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

New York, New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Decagon