Enterprise Account Manager
Job Summary
Job Description
The ION Corporates Sales and Account Management team seeks an Enterprise Account Manager for its Wallstreet Suite customers in the EMEA region. Responsibilities include managing a portfolio of banks, corporates, and government agencies, understanding their treasury operations and use of Wallstreet Suite, and working to optimize their experience and maximize value from their investment. The role involves building strong customer relationships, developing account plans to increase revenue and satisfaction, and collaborating with internal teams to ensure high-quality service delivery. The position also requires representing the company at industry events and staying informed about key industry trends.
Must have:
- 3-5 years of experience in Treasury
- Good analytical, interpersonal, and communication skills
- Ability to create professional customer proposals
- Good customer relationship and interpersonal skills
- Consultative, creative, problem-solving approach
- Experience in initiating and nurturing relationships
- Passion for excellence and professionalism
- Ability to work with minimal supervision
- Fluent in English (spoken and written)
Good to have:
- Proven track record of selling to existing customers
- High customer retention rate
- Practical experience in an account management role
- Solution selling experience
- Experience with Wallstreet Suite or another TMS
3 skills required
Job Details
The Role:
The ION Corporates Sales and Account management team is a global group of experienced Sales, Account Management, pre-sales, and Sales Operations professionals who collaborate closely with all areas of the organization, in a team-selling environment.
Account managers are responsible for retention of our customer base, ensuring clients are referenceable and generating upsell revenue through establishing trusted relationships to facilitate our customer’s success.
Your main responsibility will be to act as a primary point of contact on all account matters for a portfolio of Wallstreet Suite customers in the EMEA region. These will be a combination of banks, corporates or government agencies.
For each of your customers, you will be responsible for gaining a full knowledge of their treasury operations and their current use of Wallstreet Suite. You will work closely with your customers to optimise and improve their use of the solution in order that they gain the maximum possible value from their investment.
In addition, you will take an active role in working with other departments to deliver a high-quality service across all aspects of the customer relationship.
Key Responsibilities:
- Building and maintaining strong working relationships with customers in the region
- Understanding each customer’s treasury operations
- Developing and executing account plans with a goal of optimising usage, increasing revenues and customer satisfaction.
- Driving revenue growth through execution of ION’s go-to-market strategies, with a focus on opportunities for up-selling and cross-selling
- Generating commercial proposals and presentations, encompassing both software licensing and professional services
- Promoting ION value added solution to bring further value to customers from their relationship with ION.
- Working regularly with customer support, professional services, commercial, legal, invoicing, and senior management teams to ensure high quality service delivery across all engagements
- Representing the company at industry conferences and events
- Understanding key industry topics and trends, to support customer discussions
Required Skills, Experience and Qualifications:
- Minimum 3-5 years of experience in Treasury is a must have (either within a Treasury department, Treasury vendor, or a bank).
- Good analytical, interpersonal, and communication (verbal and written) skills
- Ability to create professional-quality customer proposals in line with ION standards
- Good customer relationship and interpersonal skills
- Consultative, creative, problem-solving approach
- Experience in initiating, developing and nurturing relationships
- Passion for excellence, passion for high quality materials and professionalism
- An enthusiasm for taking responsibility
- Ability to work with minimal supervision
- Ability to communicate effectively at different stakeholder levels
- Ability to multi-task and adapt to a rapidly changing environment
- Fluent in English both spoken and written
Desired Experience:
- Proven track record of selling into existing customer base and high retention rate
- Practical experience within an account management customer facing role
- Solution selling experience to existing customer base
- Experience with Wallstreet Suite, or another TMS
About us:
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
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About The Company
We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.
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