This role involves managing client relationships for fulfillment services, overseeing daily operations, handling customer support, coordinating with internal teams, maintaining success metrics, preparing presentations, assisting with contract negotiations, and providing technical fulfillment expertise to ensure customer retention and growth. The ideal candidate will have at least 1 year of experience in sales, business development, account management, customer success, or operations, particularly within 3PL logistics, fulfillment, and warehousing.