Field Service Engineer

As a Field Service Engineer at Illumina, you will provide on-site service for Illumina equipment at customer sites, including installations, troubleshooting, servicing, and repairs of complex systems. You will work closely with customers in your territory, offering dedicated service and technical assistance. This role supports advancements in life sciences, oncology, reproductive health, and agriculture by ensuring maximum utilization of Illumina systems.

Must Have

• Provide on-site service for Illumina equipment at customer sites.
• Perform installations, troubleshooting, servicing, and repairs of complex equipment.
• Work closely with customers and colleagues for timely technical assistance.
• Interface between the field organization and internal support structure.
• Install, upgrade, repair, and maintain instrument systems within defined territory.
• Provide technical support to staff, contractors, and customers.
• Respond to service requests and ensure high levels of customer satisfaction.
• Routinely complete administrative work (Time Reports, Expense Reports, etc.).
• Manage service parts inventory levels.
• Maintain up-to-date customer information, technical files, and databases.
• Coordinate new system placements, develop leads, promote upgrades and contract renewals.
• Maintain routine contact with existing customer base.
• Ability to drive and travel up to 80%.
• Qualification in Electrical/Electronic Engineering, Mechanical Engineering, or Biosciences.
• Demonstrable strong problem-solving skills.
• Excellent customer facing skills and good technical abilities.
• Ability to work autonomously within a structured, remote team.
• Valid in-country driving license.
• Fluent English and Swedish language skills.

Good to Have

• Previous experience in the biotechnology/biomedical industry or military.
• Familiarity with field optical alignments, robotics, fluidics, electrical/electronics, and mechanical systems.
• Previous experience within a fast-paced corporate environment.

Perks & Benefits

• Flexible time off
• Private medical insurance
• Compassion and care time off
• Leisure travel insurance
• Pension
• Employee stock purchasing program
• Volunteer time off

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Field Service Engineer, Sweden (Remote/Field Based) 1-Year FTC

Closing date - Tuesday 15th December 2025

As a Field Service Engineer (FSE) you are responsible for providing the on-site service of Illumina equipment at our customer sites, this includes installations, as well as overseeing any necessary troubleshooting, servicing and repairs of complex equipment and systems. You will be working closely with customers within your territory, providing a dedicated service as well as liaising with your colleagues to provide timely onsite technical assistance.

Illumina customers are at the forefront of genetics and NGS (Next Generation Sequencing), helping to deliver advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets.

This is a fixed term contract position for 12 months to be based in Sweden, the suitable candidate would preferably be based in the Uppsala area, or we could also consider applicants based in Stockholm. It is essential for the role to have a valid **driving license within country and the the flexibility to travel up to 80%. Fluent English language skills are essential along with Swedish language.**

Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why You

As the primary technical field contact for your customers, you will help broker strong relationships with your customers by looking after new installations and providing extensive customer training. You will also deliver logistical and troubleshooting support, as well as provide data analysis to ensure maximum utilization of Illumina systems.

Your customers are at the forefront of genetics and NGS (Next Generation Sequencing), helping to deliver advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. Your new colleagues are all passionate about what they do, knowing that their work has the power to improve lives.

Responsibilities will include:

• Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers
• Serve as a focal point for problem resolution assistance to subsidiary or distributor support
• Install, upgrade, repair, and maintain instrument systems within defined territory
• Provide technical support to staff, contractors and customers
• Special assignments and administrative duties as directed by Field Service Manager or designate
• Respond to service requests and ensure high levels of customer satisfaction
• Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RMA Forms and Service Reports
• Manage service parts inventory levels
• Maintain up to date customer information, technical files and appropriate databases
• Work in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
• Maintain routine contact with existing customer base
• Ability to drive and travel around Scotland, UK & Ireland, mainly Scotland as a key focus.

Role requirements:

• Qualification in Electrical / Electronic Engineering, Mechanical Engineering, Biosciences or similar
• Some relevant, field based, experience
• Previous experience in the biotechnology/biomedical industry, or applicable military experience preferred
• Demonstrable strong problem-solving skills
• Excellent customer facing skills along with good technical abilities
• Ability to work autonomously within a structured, remote team
• Familiarity with field optical alignments, robotics, fluidics, electrical/electronics, and mechanical systems is advantageous
• Previous experience within a fast-paced corporate environment is desirable
• Valid in country driving license with the willingness to travel up to 80%
• Fluent English language skills as well as fluent Swedish language

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.