Field Service Engineer
Job Summary
Job Description
- Degree in E&M Engineering or related discipline
- 3-5 years of relevant working experience
- Proficiency in Cantonese, English, and Mandarin
- Sound communication and interpersonal skills
- Experience in rolling stock or related industries
- Previous customer service experience
- Holder of Hong Kong Driver License class 1 and 2
- Experience in staff supervision
- Knowledge of different product lines
- Experience in Occupational Health and Safety
4 skills required
Job Details
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who will you be working with?
You will be working with our maintenance team who are expertise to ensure on-site work are performed safely, on time, within budget and to the satisfaction of the customer.
How will you make a difference?
As a member of the maintenance team, you will be responsible to provide technical and operational solution, including but not limited to technician training, provide expertise on day to day repair and maintenance to technician, deliver sounded technical answer to MTRC enquiries.
What will your typical day look like?
Assist Field Service and Operations Manager in overseeing service team.
Provide technical and operational solution to Field Service and Operations Manager for day-to-day task.
Liaise with customers, group sister companies (OE) for logistic & technical support.
Assist management for managerial work.
Manpower planning for performing field service works.
Prepare progress / field services reports.
Complete ad hoc assignments from Field Service and Operations Manager.
Any other duties as assigned by the manager.
What do we want to know about you?
Degree holder in E&M Engineering or other discipline. High diploma with sound experience / knowledge will also be considered.
3-5 years of relevant working experience, experience in rolling stock or related industries is a definite advantage. Software background is preferred.
Previous customer service / customer relation experience with be an advantage
Written and spoken Cantonese, English and Mandarin is a MUST.
Holder of Hong Kong Driver License class 1 and 2 is an advantage.
Sound communication and interpersonal skills, able to deal with all levels of personnel.
Proven experience in staff supervision is an advantage.
Able to pick up different product lines knowledge & transfer to service team member.
Good team player, responsible, diplomatic, proactive and able to work independently under minimal supervision.
Experience in Occupational Health and Safety and ISO standard is a definite advantage.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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