Field Service Technician

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

Looking for a hands-on career where you can make a real impact? We’re encouraging First Nations peoples to apply for Field Technician roles that help connect and support communities across Australia. You’ll receive training, mentoring, and be part of a team that values your skills, experience, and story.

About the role

As a Field Service Technician, you will work without immediate supervision or direction to provide our customers with a great experience by activating and assuring telecommunications / technology products and services, in the home and/or business.

You will actively participate in a diverse team environment to deliver the optimum customer and commercial outcomes aligned to the corporate strategy.

We have several positions available around the country. Find the specific locations below. The expectation is to reside in the targeted area or be willing to relocate.

Current location in demand:

NSW – Canberra, Sydney, Batemans Bay

QLD – Brisbane West, Gatton, Hervey Bay

Key Responsibilities:

• Deliver seamless service rectification and product installations, to the full satisfaction of Telstra’s customers.
• Copper cable maintenance and installation including fault finding, jointing, jumpering, and networking.
• Maintenance and management of Fibre network technology, Core network technology and Data services
• Customer Premises Equipment maintenance and installation (both consumer and business).
• Fault finding over copper networks in a rural or remote setting.

Qualifications:

You will be required to hold and maintain the relevant and applicable licenses and qualifications to perform this role, as deemed mandatory by regulatory and legal authorities and must also maintain a current driver’s license.

• Certificate III in Telecommunications
• Open cabling license
• Traffic management qualifications
• An industry white card

Telstra can support you through offering training on Traffic management and white card certificates.

Why Telstra?

We’re committed to creating a workplace that honours diversity and inclusion. That means real flexibility, inclusive policies, and leadership that walks the talk.

What we can offer:

• Everything from head to toe. From the vehicle, tools, and equipment through to the full uniform, we provide it all.
• Pay for performance. We recognise outstanding contributions through our competitive incentive programs.
• 8-hour shifts, Mon-Fri. Overtime when required.
• Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Industry recognised training & unlimited learning. Take part in industry recognised training courses and level up your skills with access to 17,000 on-demand learning programs.
• Extra perks. Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
• Plus so much more!

Inclusion Matters Here

We’re stronger when we reflect the communities we serve. Some of our Supportive policies include;

• Cultural Leave. Enjoy dedicated cultural leave to participate in significant events — because your heritage and community connections matter.
• Flexible Work Options. Flexible work options tailored to your lifestyle and culture, including remote work — because how you work should reflect who you are.
• First Nations Employee Representative Group. To provide support, mentoring, foster understanding and strengthen connection with First Nation Australian Communities.

📣 Note:

"Upon submitting your application, you will receive an online assessment that you will need to complete. This assessment is an important part of our selection process, and we encourage you to complete it as soon as possible. Good luck, and we look forward to seeing your results!"

We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!