Field Services Technician

Description

Assignment Duration: 6 month duration (Subject to change based on business needs)

As a Field Services Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must.

What you’ll do as the Field Services Technician:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Install, configure and support new hardware and software infrastructure.
• Ensure that hardware and software systems are maintained.
• Provide technical support to users with very different levels of IT knowledge and competence.
• Create work instructions and installation documentation.
• Act as the liaison between the Zones team and the customer
• Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
• Will be responsible for own vehicle with mileage reimbursement.
• Provide own cell phone (monthly company reimbursement)
• Other duties as assigned.

What you will bring to the team:

• High School diploma or equivalent. Associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
• A+ certification
• Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)
• Retail and Point of Sale experience
• Experience with Waystation, Restaurant Builder, NewPOS
• OTP/STP training preferred.
• Server and Network rack and stack and connectivity
• Familiarity with standard Windows O/S and Office suites.
• Apple iOS knowledge
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
• Ability to perform final configuration tasks on customer premises.
• 5+ years’ experience with desktop/laptop hardware.
• 5+ years’ experience with structure cabling.
• Digital Signage experience desired
• Excellent customer service and communication skills.

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