Field Services Technician
Job Description
- OTP/STP training
- Digital Signage experience
- Associate’s degree
- Install, configure and support new hardware and software infrastructure.
- Ensure that hardware and software systems are maintained.
- Provide technical support to users with very different levels of IT knowledge and competence.
- Create work instructions and installation documentation.
- Act as the liaison between the Zones team and the customer
- Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
- Be responsible for own vehicle with mileage reimbursement.
- Provide own cell phone (monthly company reimbursement)
- medical coverage
- dental coverage
- vision coverage
- life insurance
- disability insurance
- 401(k) plan with matching provision
- paid time off
- personal sick leave
Description
Assignment Duration: 6 month duration (Subject to change based on business needs)
As a Field Services Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must.
What you’ll do as the Field Services Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Install, configure and support new hardware and software infrastructure.
- Ensure that hardware and software systems are maintained.
- Provide technical support to users with very different levels of IT knowledge and competence.
- Create work instructions and installation documentation.
- Act as the liaison between the Zones team and the customer
- Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
- Will be responsible for own vehicle with mileage reimbursement.
- Provide own cell phone (monthly company reimbursement)
- Other duties as assigned.
What you will bring to the team:
- High School diploma or equivalent. Associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
- A+ certification
- Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)
- Retail and Point of Sale experience
- Experience with Waystation, Restaurant Builder, NewPOS
- OTP/STP training preferred.
- Server and Network rack and stack and connectivity
- Familiarity with standard Windows O/S and Office suites.
- Apple iOS knowledge
- Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
- Ability to perform final configuration tasks on customer premises.
- 5+ years’ experience with desktop/laptop hardware.
- 5+ years’ experience with structure cabling.
- Digital Signage experience desired
- Excellent customer service and communication skills.
#LI-JL1
