Field Services Technician
Job Summary
Job Description
Zones is seeking a Field Services Technician to provide technical service and support for hardware, software, and structure cabling installations, configurations, and problem resolutions within PC and network environments. This role involves traveling to customer locations, requiring a flexible schedule and overnight stays. Responsibilities include performing inventory and asset recording, completing necessary paperwork for customer acceptance, and acting as a liaison between the Zones team and customers. The technician will maintain hardware and software systems and provide technical support to users with varying levels of IT knowledge. The position is for a 6-month duration, subject to business needs, and requires the use of a personal vehicle with mileage reimbursement and a personal cell phone with company reimbursement.
Must have:
- Install, configure, and support hardware/software.
- Maintain hardware and software systems.
- Provide technical support to users.
- Create work instructions and documentation.
- Act as liaison between Zones and customer.
- Travel to customer locations with flexible schedule.
- Use own vehicle with mileage reimbursement.
- Provide own cell phone with reimbursement.
- High School diploma or equivalent.
- 5+ years of experience with PC systems.
- A+ certification.
- Ability to travel up to 75%.
- Retail and Point of Sale experience.
- Server and Network rack and stack experience.
- Familiarity with Windows O/S and Office suites.
- Apple iOS knowledge.
- Perform inventory and asset recording.
- Perform final configuration tasks.
- 5+ years' experience with desktop/laptop hardware.
- 5+ years' experience with structure cabling.
- Excellent customer service and communication skills.
Good to have:
- Associate's degree.
- Experience with Waystation, Restaurant Builder, NewPOS.
- OTP/STP training preferred.
- Digital Signage experience.
Perks:
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- 401(k) plan with matching provision
- Paid time off
- Personal sick leave
- Mileage reimbursement
- Cell phone reimbursement
3 skills required
Job Details
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Assignment Duration: 6 month duration (Subject to change based on business needs)
As a Field Services Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must.
What you’ll do as the Field Services Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Install, configure and support new hardware and software infrastructure.
- Ensure that hardware and software systems are maintained.
- Provide technical support to users with very different levels of IT knowledge and competence.
- Create work instructions and installation documentation.
- Act as the liaison between the Zones team and the customer
- Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
- Will be responsible for own vehicle with mileage reimbursement.
- Provide own cell phone (monthly company reimbursement)
- Other duties as assigned.
What you will bring to the team:
- High School diploma or equivalent. Associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
- A+ certification
- Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)
- Retail and Point of Sale experience
- Experience with Waystation, Restaurant Builder, NewPOS
- OTP/STP training preferred.
- Server and Network rack and stack and connectivity
- Familiarity with standard Windows O/S and Office suites.
- Apple iOS knowledge
- Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
- Ability to perform final configuration tasks on customer premises.
- 5+ years’ experience with desktop/laptop hardware.
- 5+ years’ experience with structure cabling.
- Digital Signage experience desired
- Excellent customer service and communication skills.
#LI-JL1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
Similar Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Phoenix, Arizona, United States
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Facility Management Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
