Final Auditor (Quality)

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. This role involves delivering excellent service by ensuring quality auditing of Candidate screenings, following internal procedures, and collaborating with the wider team to action workloads within 24 hours.

Must Have

• Deliver excellent service delivery to Clients by ensuring quality auditing of Candidate screenings
• Follow internal procedures and turnaround times for auditing Candidate screening files
• Collaborate with wider team to ensure team workloads are actioned within 24 hours
• Audit Candidate screening files for adherence to Client’s best practice guidance
• Ensure all supporting documentation collated is sufficiently comprehensive
• Verify discrepancies are covered by Candidate discrepancy statements
• Confirm database and bespoke checks have been correctly conducted and reported
• Flag adverse findings to the Client
• Raise Client tickets for all necessary notifications and requests for exceptions
• Ensure all additional costs are correct on the screening
• Verify all attachments are visible for the Client and clearly named
• Ensure findings are accurately reported and free from spelling and grammatical errors
• Mark the report correctly as international where required
• Action minor corrections to enable the report to be sent out without delay
• Raise remedial actions to the Candidate Screening Coordinator and collaborate for quick resolution
• Record remedial trends and reoccurring issues for escalation to improve quality
• Raise Data Incidents correctly and efficiently, following company procedures
• Escalate any problematic screenings to a Team Leader in a timely and effective manner
• Minimum 4 years of experience in Quality Assurance or related discipline
• Proficiency in QC tools and techniques for process improvement
• Educational qualification: HSC or higher

Perks & Benefits

• Fun, fast-paced environment
• Lots of room for growth
• Unwavering commitment to diversity
• Complete sense of belonging

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Accountabilities:

• Delivering excellent service delivery to Clients by ensuring quality auditing of Candidate screenings
• Following internal procedures and turnaround times for auditing Candidate screening files
• Collaborating with wider team to ensure team workloads are actioned within 24 hours

Responsibilities:

• Auditing Candidate screening files to ensure the following have been adhered to:
• All references gathered strictly adhere to Client’s best practice guidance
• All supporting documentation collated is deemed sufficiently comprehensive
• Discrepancies have been covered off by Candidate discrepancy statements (where applicable)
• Database and bespoke checks have been correctly conducted and reported
• Adverse findings have been flagged to the Client
• Client tickets have been raised for all necessary notifications and requests for exceptions
• All additional costs are correct on the screening
• All attachments are visible for the Client and clearly named
• Findings are accurately reported and the report is free from spelling and grammatical errors
• The report is correctly marked international where required
• Actioning minor corrections (where applicable) to enable the report to be sent out without delay
• Raising remedial actions to the Candidate Screening Coordinator and collaborating with them to ensure issues are resolved quickly and effectively. Recording remedial trends and any reoccurring issues so they can be escalated to improve quality of reports
• Raising Data Incidents correctly and efficiently, following company procedures at all times
• Escalating any problematic screenings to a Team Leader in a timely and effective manner

Eligibility Criteria:

• Minimum 4 years of experience in Quality Assurance or related discipline
• Proficiency in QC tools and techniques for process improvement
• Educational qualification: HSC or higher

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com

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• Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

• Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

• Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.