Finance Operations Manager

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Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth.

The Finance Operations Manager is responsible for overseeing the entire repayments flow of Rain’s primary EWA product. It is a unique role that encompasses managing key operational steps in the customer workflow, including delivery of deduction files and receipt of payroll data, as well as the invoicing process, including payments reconciliation and ensuring timely payment of accounts receivables. The Finance Operations Manager will lead a team of analysts, fostering a collaborative environment that prioritizes strong customer relationships and effective communication. This position plays a critical part in maintaining the financial health of the organization and supporting overall business objectives.

Key Responsibilities:

• Payments Reconciliation: Match payments in our bank account with outstanding invoices.
• Collections Strategy: Summarize new and ongoing repayments issues for the Finance Operations team and partner teams; design and execute effective strategies to ensure timely invoicing and payment, and reduce days outstanding for accounts receivables.
• Invoice Reconciliation and Customer Balance Review: Address and resolve customer inquiries related to invoice amounts in a timely and professional manner; provide prompt resolution of credits, and review and write off uncollectible balances when needed.
• Customer Relationship Management: Build and maintain positive relationships with customers to facilitate communication regarding outstanding debts.
• Reporting and Analysis: Prepare regular reports on accounts receivable aging and collection efforts for senior management.
• Credit Assessment: Evaluate credit risk of new and existing employers; set credit limits or restrict customers as needed.
• Team Leadership: Manage and mentor the finance operations team, providing guidance, training, and performance evaluations to ensure optimal team performance.
• Collaboration: Work closely with finance, customer success, implementations, and other departments to align repayment efforts with business objectives.

Qualifications:

• 7+ years of experience in an analytical or operational role (i.e., operational process leadership or consulting, business intelligence, systems engineering, payments management, data management), with a history of improving customer performance through product expertise and the ability to identify and troubleshoot operational or financial anomalies.
• 2+ years managing people.
• Strong organizational skills, including the ability to manage multiple priorities and work effectively under pressure; comfortable working in a fast-paced environment.
• Strong verbal and written communication skills, including the ability to clearly explain problems to both customers and coworkers.
• 99th percentile for attention to detail, including minimization of errors across large data sets and capture of all operational alerts.
• Excellent analytical and problem-solving skills to resolve reconciliation issues.
• Ability to hold a high bar for the team and drive accountability with analysts.
• Proficient in MS Office Suite and G-Suite, particularly Excel and Google Sheets; bonus points for experience with Hubspot.
• Ability to be flexible and adjust to changing priorities or projects as the company scales.

Who We Are:

Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.

Compensation:

$100,000- $130,000

Note this is a range and we take in a variety of factors when determining total compensation for the position.

How we care for our team:

Along with competitive salaries, Rain offers great benefits including:

• Flexible PTO
• Medical, Dental, Vision, Life, Disability coverage
• Parental leave
• Monthly stipend
• Equity options

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at HR-US@rain.us.