Fraud Prevention Manager

As the Fraud Manager, you will be reporting directly to the Director of Operations and taking the lead in detecting, investigating and addressing risks related to fraud, abuse, and financial misconduct within our iGaming operations. Collaborating closely with cross-functional teams, you will play a key role in safeguarding the integrity of our operations and protecting both the business and our customers from financial loss and reputational damage. This position is well-suited for a professional with a solid background in fraud prevention within the iGaming industry. Additionally, you will contribute significantly to cultivating a positive and high-performing work culture within the operations team.

What your role will look like:

• Develop and execute strategies to minimize chargebacks, fraud and bonus abuse
• Drive improvements in fraud procedures and processes as well as reporting frameworks
• Lead training for the Operations team focused on fraud and bonus abuse identification and prevention
• Enhance the customer verification and KYC procedures and documentation
• Collaborate closely with members of the Operations team, engage with stakeholders across all levels of the business and build strong working relationships with both internal teams and external service providers for effective risk management
• Identify and suggest improvements to the Operations team’s processes and procedures related to fraud prevention and detection
• Develop and maintain documentation and knowledge base related to day-to-day operations with a special focus on fraud prevention and detection
• Conduct business analysis to support the design and implementation of effective fraud prevention strategy
• Oversee monitoring and reporting of key fraud performance indicators
• Act as the first point of contact in relation to reviews of the player accounts, gameplay, deposits, withdrawals, KYC and other fraud & bonus abuse related matters
• Be in charge of the current fraud tools and expand them based on our future fraud prevention plans

Note:  The role is based in Malta with a hybrid option and requires frequent travel, at least once per quarter, to our office in Bitola, North Macedonia to oversee the team, conduct on-site meetings, and ensure smooth team operations.