Fraud and Payments Analyst

Description

As Fraud & Payments Analyst, you will protect the player integrity by monitoring player activity, preventing fraud, managing payment flows, and ensuring compliance. You’ll play a key role in identifying suspicious behavior, resolving transaction issues, and supporting secure and seamless customer operations in a fast-paced, start-up environment.

What your role will look like:

• Customer Due Diligence: Review KYC and EDD documents, monitor customer activity, and assess risk profiles to ensure compliance with internal and external requirements.
• Fraud Monitoring & Investigation: Identify, investigate, and escalate suspicious activity from fraud tools, customer service, or payment monitoring systems.
• Payments Operations: Process withdrawals, monitor deposits across PSPs, and liaise with providers to trace missing transactions and resolve payment issues.
• Risk Management: Perform risk assessments on new and existing users, monitor transaction patterns for anomalies, and escalate cases with potential AML concerns.
• Case & Account Handling: Manage customer accounts impacted by fraud or risk controls, maintaining accurate records of actions taken and case outcomes.
• Internal Support: Assist the Operations Team Lead with complex investigations and audits, and support Customer Support teams with live queries related to fraud and payments.
• Security & Trend Analysis: Monitor fraud trends and threats, maintain detailed incident logs, and recommend improvements to strengthen fraud prevention systems.

Requirements

• 1+ years’ experience in fraud, risk, or payments operations, ideally in gaming or online consumer businesses
• Knowledge of KYC/EDD processes, fraud detection systems, and transaction monitoring tools
• Familiarity with PSPs and managing multi-provider payment flows
• Strong analytical mindset with attention to detail and a problem-solving approach
• Understanding of AML and fraud risk in regulated environments
• Excellent English communication skills, written and verbal
• Comfortable working in a fast-paced, start-up setting
• Experience with sweepstakes, social casinos, or iGaming (a plus)
• Flexibility to work non-standard hours if operational needs require

Benefits

What we offer:

• Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
• Competitive salary with health benefits and health insurance
• Attractive bonus packages
• Continuous training and development to enhance your knowledge.
• Career development and growth
• Flexible work
• Social events
• Health allowance
• Diversity of roles, projects, and challenges
• Excellent team-oriented, fun international work environment

Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career! 🎉

Our Story

Rhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of The Year Award 2023, The company follows a multi-brand strategy, delivering exceptional gaming experiences through a cutting-edge platform.

Our Culture

We are a community of passionate, committed, driven and fun-loving people who are united by a shared mission to deliver world-class entertainment to our players in a vibrant and dynamic environment. Our culture identity is rooted in our curiosity, our sense of community and unwavering drive for success. We cherish each person’s unique qualities and contributions, and we encourage our team members to take ownership, think creatively, find solutions and enjoy the process of achieving our goals!”

DEIB

We are proud to have so many diverse backgrounds, cultures, perspectives, and ideas represented within our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad spectrum helps us achieve a supportive working environment where everyone can make the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for all current and future employees and at Rhino, we are committed to ensure fairness in our recruitment process.

How We Work

At Rhino, we strongly believe in supporting flexibility and hybrid working arrangements! By blending time at our vibrant offices with the latest technology to facilitate remote work, our approach fosters a balanced, effective, and collaborative environment that empowers our team to achieve their goals.

The role is based in Bitola, North Macedonia.