Accounts Receivable Representative: III

Our client is seeking an Accounts Receivable Representative III for an exciting contract to hire scenario.

Core Technical Skills

• General accounting knowledge – Understanding of accounting principles, debits/credits, and the AR process.
• Billing & collections experience – Hands-on experience generating invoices, applying payments, and managing past-due accounts.
• ERP/software proficiency – Familiarity with platforms like Waystar, Instamed, Availity, WellSky (our current billing system), or other EHR/EMR systems and comfort with Teams, Outlook, and Excel (pivot tables, VLOOKUPs).
• Payment identification – Ability to reconcile accounts and research unapplied or misapplied payments.
• Knowledge of aging reports – Experience working/monitoring AR aging and identifying collection priorities and denial or problematic trends.
• Experience with Home Health billing is a plus.

Analytical & Problem-Solving Skills

• Ability to identify discrepancies between invoices and payments.
• Strong reconciliation skills to resolve mismatched balances (for example, discrepancies in contractually agreed rates vs. true payments/contractuals).
• Comfort investigating chargebacks, short-pays, and customer disputes.

Communication & Relationship Management

• Professional communication – Skilled in written and verbal communication with customers/patients, operations, and internal teams.
• Negotiation skills – Ability to tactfully collect overdue payments without damaging provider/payer relationships.
• Customer service orientation – Balances firmness in collections with maintaining positive relationships.

Attention to Detail & Organization

• Highly detail-oriented in working claim denials, disputes, or other claim related issues. Thorough with noting accounts and aging.
• Ability to manage high-volume AR without errors.
• Strong organizational skills to prioritize accounts based on aging or risk.

Soft Skills & Work Ethic

• Dependability – Cash flow depends on consistent follow-through.
• Persistence – Stays on top of overdue accounts while following company policies. Investigates accounts/claims thoroughly and willing to go the extra mile to collect payment.
• Integrity – Handles sensitive financial data securely and ethically.
• Adaptability – Can adjust to new systems, policies, or AR processes.

Industry-Specific Knowledge - Healthcare

• Familiarity with insurance billing, denials, and EOBs.
• Some experience with contracting, or understanding contract language, Single Case Agreements, or Letters of Agreement.

Customer Service

• Respond promptly and professionally to customer inquiries via phone, email or chat.
• Resolve customer issues and complaints efficiently while maintaining a positive attitude.
• Collaborate with other departments to resolve complex issues.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.