Treasury Management Operation Support II

The TM Operations Support II is responsible for ensuring smooth and efficient operational activities within the Treasury Management Operations Department. This role supports TM business development officers and front-line staff by presenting analysis proformas and treasury services, requiring intermediate knowledge of services like remote deposit capture, ACH, positive pay, lockbox, and wires. The incumbent also leads the onboarding process for new commercial clients, maintains positive client relations, and provides ongoing support and training to ensure client retention.

Must Have

• Ensure accurate and timely completion of all operational responsibilities involved in onboarding treasury management service clients.
• Deliver exceptional customer service to external clients and internal partners.
• Actively involved in cross-training for client support and onboarding processes.
• Complete tasks including armored carrier deposits, RDC processing, ACH processing, positive pay exceptions, and incoming check return notifications.
• Complete monthly and quarterly department reports and checklist items.
• Process third-party vendor fees.
• Write custom reports in CRM BI.
• Review bank statements to identify client needs and create proformas for proposals.
• Take detailed notes when communicating with clients to address needs promptly.
• Ensure collection of necessary business documents and agreements.
• Lead trainings on Treasury Management Service products and procedures, educating clients on rules and regulations.
• Work closely with Business Development Officers to provide high-level customer relations.
• Analyze account activity data to risk rate ACH and remote deposit clients periodically.
• Stay apprised of new developments and updates to the bank’s Treasury Management Services.
• Ensure client files are complete and in compliance, maintaining documentation.
• Review and respond to Client Interest Forms for Treasury Management Services.
• Update balances and new accounts monthly in the TM Tracking Log.
• Manage the TM Services email inbox and voicemail.
• Minimum of 2+ years of experience in Treasury Management Services or banking operations.
• Excellent presentation and communication skills, both written and verbal.
• Excellent organizational and time management skills.
• Excellent customer service and relationship management.
• Strong leadership and interpersonal skills.
• Proficient in providing technical level support.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multi-task in a fast-paced environment.

Good to Have

• ACH Accredited Professional certificate (to be obtained no later than the end of the first year of employment).

Perks & Benefits

• Minimum of 10 hours CRA volunteer hours per year (compensable time, mileage reimbursed).

Our client is seeking a TM Operations Support II for a direct hire opportunity. The TM Operations Support II, is responsible for supporting the Treasury Management Operations Department by ensuring all operational activities run smoothly and efficiently; supports TM business development officers and front line staff with presenting analysis proformas and treasury services, which requires intermediate level of knowledge of all treasury services, including but not limited to remote deposit capture, ACH, positive pay, lockbox, and wires; and leads the onboarding process of new commercial clients. The incumbent is responsible for maintaining positive client relations and works directly with prospects and clients during onboarding, training, and continued support ensuring client retention.

Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Essential Duties and Responsibilities:

• Ensures accurate and timely completion of all operational responsibilities involved in onboarding treasury management service clients
• Ensures the delivery of exceptional customer service to both external clients and internal partners such as the branches and business development officers
• Actively involved in cross training to ensure support for clients and continued movement in the onboarding processes are maintained regardless of staffing
• Ability to complete tasks, including but not limited to armored carrier deposits, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications
• Ability to complete monthly and quarterly department reports and checklist items.
• Process third party vendor fees
• Writes custom reports in CRM BI
• Reviews bank statements to identify client needs and create proformas to assist in proposals to commercial clients
• May go on site for client visits with Business Development Officers and branch staff, when appropriate
• Ability to take detailed notes when communicating with clients to then address all needs in a timely manner
• Ensures the collection of necessary business documents and agreements, when applicable, are received in a timely manner
• Leads trainings on Treasury Management Service products and procedures; ensures clients are educated on applicable rules and regulations
• Support clients and ensures continued progression of the onboarding process
• Works closely with Business Development Officers in providing a high level of customer relations and service to business customers
• Analyzes account activity data to risk rate ACH and remote deposit clients on a periodic basis; identifies any account activity issues or recommendations for limit updates
• Stays apprised of new developments and updates to the bank’s Treasury Management Services
• Ensures client files are complete and in compliance; maintain documentation within client files to track updates to relationships and/or services
• Reviews and responds to Client Interest Forms for Treasury Management Services
• Updates balances and new accounts monthly in the TM Tracking Log and ensures the proformas and operational tracking log portions are kept up to date; must submit to TM Operations Support III for review in a timely manner
• Manages the TM Services email inbox and voicemail to ensure exceptional customer service
• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
• Other duties as assigned

Qualifications:

• Requires minimum of 2+ years of experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
• Preferred ACH Accredited Professional certificate to be obtained no later than the end of the first year of employment
• Excellent presentation and communication skills, both written and verbal.
• Excellent organizational and time management skills with proven ability to prioritize and manage workload
• Excellent customer service and relationship management
• Strong leadership and interpersonal skills; presents a positive and professional image.
• Proficient in providing technical level support
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook
• Ability to multi-task in a fast-paced environment

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.