Freelance Business Development Coordinator

2 Hours ago • All levels

Job Summary

Job Description

The Business Development Coordinator will work with the team to assemble RFIs, RFPs, and presentations. They will screen new opportunities and support the team by scheduling meetings and taking notes. The role involves researching and compiling brand and client background documents using AI tools and learning the agency's capabilities. They will manage post-pitch files, research industry trends, and participate in strategy development. The coordinator will also represent Critical Mass at networking events. This is a unique opportunity for an ambitious self-starter to learn and grow within the agency.
Must have:
  • Strong communication and writing skills
  • Attention to detail in design and copy
  • Desire to learn digital experience
  • Ability to work in a team environment
  • Ability to work under pressure
Good to have:
  • Agency experience is strongly preferred
  • Graduate of a 4-year degree is a plus
  • Keynote and Smartsheet experience is a plus

Job Details

This is a unique opportunity for an ambitious self-starter to become an integral member of the business development team at Critical Mass. The position offers ample opportunities for job growth and executive-level exposure. This role provides hands-on experience in learning the ins and outs of an agency, specifically the process of building a growth engine that drives Critical Mass forward. The Business Development Coordinator will report directly to the Director of Business Development. 


You Will:

  • Work with the business development team to assemble new business RFIs, RFPs and presentation responses within tight timelines
  • Screen new opportunities, apply vetting criteria, recommend a pursuit strategy, and decline opportunities that don’t fit
  • Support new business team by scheduling pitch meetings, taking notes at team meetings and during pitch pursuits
  • Use CM’s proritary AI-tools to research and compile both brand and client background documents to support pitch teams
  • Learn the breadth of Critical Mass capabilities, positioning, and case studies to understand what we do and what types of clients we want to add to our roster
  • Oversee post-pitch file management of our pitch responses, case studies and verticle credentials. 
  • Research key industry developments and trends in key client verticals to help the team apply that vertical and client expertise in winning new business
  • Stay abreast of new and emerging trends (via Forrester, Winmo, CMO on the Move, other) and product offerings as it relates to Critical Mass’ business and that of our client
  • Maintain Search Consultant profiles with latest positioning and stats on CM
  • Tabulate incoming new business opportunities in our lead tracker and report on activity on a quarterly basis; working in our internal New Business Dashboard
  • Participate in the business development team’s strategy development process, including ongoing recommendations on continual enhancements, quarterly program planning, budgeting, and post pitch analyses
  • Represent Critical Mass at Omnicom networking events

You Have:

  • Strong communication and writing skills with the ability to create, write, and edit communication and support materials
  • Attention to detail in terms of design and copy is essential, our materials are often the first touchpoint in a new client relationship with Critical Mass
  • Curiosity and desire to learn the ins-and-outs of a digital expeperience and performance agency
  • Excels at working in a collaborative team environment, especially with remote pitch teams.
  • Ability to work well under pressure and multi-task while maintaining a high level of energy, accuracy, and sense of humor
  • Desire to grow into client-facing role interacting with prospective clients on screening calls
  • A strong customer service ethos and willingness to help support a busy, distributed team with a strong attention to detail
  • Agency experience, full time or internship is strongly preferred
  • Graduate of a 4-year degree preferably with agency experience (even intern experience) is a plus.
  • Keynote and Smartsheet experience is a plus!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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