Quality Assurance Specialist

As an Intermediate QA Specialist, you will report to the QA Lead. You will work closely with QA lead, QA Subject Matter Experts, other QA members, Project Managers, Designers and Developers to ensure QA standards and client satisfaction are delivered. You will execute on QA tasks with speed and great quality for the overall agility of the QA team.

You will:

• Is co-responsible for the quality of projects based on the requirements and design specifications
• Responsible for attending meetings providing status, taking notes and providing feedback when needed
• Should be able to communicate test results, issues, and risks found to project team members, project managers, and QA management through the different channels
• Identify test data
• Creating and maintaining comprehensive test plans
• Writing and maintaining test cases/scripts
• Create traceability matrix documents based upon project requirements
• Create checklist documentation based upon project requirements
• Performing functional and non functional testing
• Effectively communicating statuses
• Apply industry standard testing methodology, strategies and industry best practices
• Create defect tickets and track issues to resolution
• Report creation and related metrics at different levels when necessary
• Support the team on onboarding co-workers and/or junior staff members
• Should be able to execute regression tests based on design specifications and requirements
• Expected to support QA estimations if needed
• Expected to fully understand project life cycle and industry standards
• Expected to fully understand testing methodologies
• Expected to ask all necessary questions when tasks, requirements or information isn’t clear or missing
• Identify and raise risks
• Should be able to work with other team members to ensure the success of projects
• Should be able to analyze and understand details and requirements of projects and tickets

You have:

• English Proficiency (B2+ reading, writing, and conversation)
• Minimum 2 years of experience in software quality assurance (Web development experience is a plus)
• Expertise in reviewing HTML and inline CSS code
• Proofreading/copy editing experience
• Knowledge of Agile Methodologies for software development
• Experience working with local and offshore teams
• Experience in task management and defect tracking tools like Jira and/or similar
• Proficiency in key hardware and software, including iOS and Android mobile devices, Mac and Windows desktop platforms, MS Office, Adobe Acrobat, Jira and content management systems
• Experience testing marketing emails for content, functionality and rendering a plus
• Experience with scripting/automation (e.g., Selenium) is a plus
• Bachelor’s degree in software engineering or related field or equivalent work experience

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx