Telemarketing Representative

1 Month ago • 1 Years +

Job Summary

Job Description

The job involves handling inbound and making outbound calls to both existing and potential customers, promoting English and French language teaching materials, answering questions, and resolving doubts. The role includes identifying sales opportunities, registering customer interactions in a CRM, following scripts, supporting event campaigns, verifying CRM information quality, and providing feedback to the area about customer responses and suggesting improvements. The candidate will participate in training programs to enhance communication and sales skills. The ideal candidate has 1 year of experience in telemarketing or customer service, proficiency in MS Office, excellent spelling and writing skills, CRM handling, and exceptional customer service skills.
Must have:
  • 1 year of experience in telemarketing or customer service.
  • Proficiency in MS Office.
  • Excellent spelling and writing skills.
  • CRM handling experience.
  • Excellent customer service skills.
  • Teamwork abilities.
  • Adaptability skills.
  • Must live in Mexico City or the metropolitan area.
Good to have:
  • Intermediate English language skills.
  • Experience in the publishing sector.
  • Knowledge of the English language teaching sector.

Job Details

Job Title:  Representante de Ventas Telefónico

Location(s): CDMX Sur

Esquema híbrido   

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

About the Brand

Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT

Objetivo del puesto: Atender llamadas inbound y generar llamadas outbound tanto de nuestros usuarios como de no usuarios. Dar atención oportuna a los requerimientos recibidos por medio de correo, formularios de páginas web y redes sociales.

 

Funciones y Responsabilidades Principales:

  • Realizar llamada salientes: Contactar a clientes potenciales y existentes para promocionar los materiales para la enseñanza del Idioma de Inglés y francés, responder preguntas y resolver dudas.
  • Identificar oportunidades de ventas: Evaluar las necesidades de los clientes y ofrecer soluciones adecuadas, buscando siempre cerrar ventas.
  • Registrar información en CRM: Mantener registros detallados de las interacciones con los clientes, incluyendo datos de contacto, preferencias y resultados de las llamadas.
  • Seguir scripts: Utilizar guiones predefinidos para asegurar la consistencia y efectividad en las llamadas adaptándolos según sea necesario.
  • Apoyo en campañas de Eventos con la invitación y confirmación de los asistentes
  • Verificación de la calidad de información contenida en el CRM
  • Proporcionar retroalimentación: Informar al área sobre las tendencias observadas, las respuestas de los clientes y sugerir mejoras en la estrategia de Telemarketing.
  • Capacitación continua: Participar en programas de formación y desarrollo para mejorar habilidades de comunicación y ventas.

Experiencia, habilidades y conocimientos

Esenciales/Excluyentes:

  • 1 año mínimo de experiencia en ventas telefónicas o atención al cliente
  • Manejo de MS Office
  • Excelente ortografía y redacción
  • Manejo de CRM
  • Excelente servicio al cliente
  • Trabajo en equipo
  • Adaptabilidad
  • Que vive en CDMX y/o área Metropolitana

Deseables/No excluyentes:

  • Conocimiento de inglés (nivel Intermedio)
  • Experiencia en el sector editorial.
  • Conocimiento del sector de enseñanza de idioma inglés.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion 

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

 For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/

#LI-KV2

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About The Company

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.

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