Customer Engagement Events Coordinator

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature.

About the Role

We are seeking a highly organized and proactive Coordinator for the Client Relations & Events Team to support in the planning, coordination, and execution of an annual program of customer events. The Customer Engagement Events Coordinator works in partnership with regional sales, editorial, and marketing teams to increase customer retention and loyalty and maximize lead generation and ROI on all executed events. Customer events include: North American Roadshows, events at conferences and other customer and prospect engagement activities.

Responsibilities:

• Assist in planning, coordinating, and executing client-facing events, including roadshows, receptions, meetings and webinars
• Support all stages of event planning including venue relations, contracts, budgeting, staging, materials production and team coordination across multiple departments
• Maintain internal, speaker and customer facing communications, including invitations, event reminders and planning meetings
• Track key results are for each event in internal systems and communicate to key stakeholders
• Provide onsite support and coordinate each project on time and within budget
• Maintain relationship with stakeholders in Sales, Publishing, Marketing, Academic Affairs, Corporate Communications teams, etc. to support regional projects and events

Experience, Skills & Qualifications:

• College or University degree with a Marketing or Business focus
• 2+ years of experience in virtual and in-person event planning
• Proven planning, project management and budgeting skills
• Proficient in MS Office, social media, CRM, and able to learn new software quickly
• Experience communicating professionally with internal and external groups at all levels and across multiple functions
• Marketing experience within the library/information service industry a plus
• Strong organizational and project management skills with ability to manage multiple priorities under pressure
• Excellent communication skills, capable of engaging with a wide range of stakeholders and vendors
• Ability to exercise good judgment and work independently and collaboratively
• Flexibility to travel independently domestically or internationally

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

• Medical, Dental and Vision
• 401(k) with company match and contribution
• Hybrid office working policy, Summer Hours, and paid time off
• Flexible Spending and Commuter programs
• Multiple Life insurance options
• Disability coverage
• Tuition Assistance
• Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
• Employee Assistance Program
• Family friendly benefits and a variety of employee discounts
• An array of Employee Social Networks

US Annualized Base Salary: $50,000 - $60,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOC_KnowYourRights6.12ScreenRdr.pdf poster.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture, and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

If you have any access needs related to disability, neurodivergence, or a chronic condition, please contact us so we can make all necessary accommodations.

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

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