Senior Account Manager

5 Hours ago • 4-5 Years • Account Management • $90,000 PA - $115,000 PA

Job Summary

Job Description

As a Senior Account Manager, you will be responsible for growing and managing client relationships, taking the lead on projects and campaigns, ensuring client satisfaction, driving account revenue growth, and boosting profitability. You will act as a trusted advisor, delivering outstanding digital experiences. Your duties include providing strategic guidance, building senior-level client relationships, leading campaigns from client service to completion, facilitating collaboration, sharing client insights, demonstrating industry expertise, supervising proposal development, driving account growth, and collaborating with internal teams and agency partners.
Must have:
  • 4-5 years integrated digital account management experience
  • Experience leading campaigns from client service to completion
  • Familiarity with social media and digital trends
  • Knowledge of digital marketing and eCommerce
  • Exceptional communication and leadership skills
  • Proactive self-starter with problem-solving abilities
  • Understanding of project management lifecycle
Good to have:
  • Experience in digital and performance marketing
  • Creative and technical problem-solving expertise
  • Negotiation and consensus-building skills
  • High-level proficiency with PM methodology
  • Proactive approach to learning data analytics
Perks:
  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick/personal days
  • Access to online services for families and new parents
  • 13 Affinity Groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

Job Details

As a Senior Account Manager, you’ll flex your skills in growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner. You’ll take the lead on projects and campaigns within your vertical client set, ensuring client satisfaction, driving account revenue growth, and boosting overall business profitability. Most importantly, your clients—from mid to senior-level professionals—will see you as a trusted advisor, delivering outstanding digital experiences. 


You will: 

  • Provide strategic guidance to manage project relationships and ensure client success and satisfaction
  • Build and foster relationships with senior managers in client organizations while offering leadership to internal teams
  • Lead campaigns from a client service perspective to completion – inclusive of strategic definition, media planning, creative development and production, and measurement strategy.
  • Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions
  • Share insights on clients’ strategic business initiatives with internal teams
  • Demonstrate industry expertise in structure, trends, initiatives, and best practices
  • Supervise the development of detailed proposals and statements of work with team support
  • Drive growth in client relationships by focusing on revenue generation and account profitability
  • Collaborate with internal creative, strategy, and project management teams to ensure consistency and cohesiveness across campaigns and workstreams
  • Collaborate closely with other agency partners within Integrated Agency Team model 

You have: 

  • 4-5 years of integrated digital account management experience, preferably in the digital and performance marketing space
  • Experience leading campaigns from a client service perspective to completion – inclusive of strategic definition, media planning, creative development and production, and measurement strategy
  • Familiarity with social media and a passion for digital trends and innovations
  • Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies
  • Exceptional communication and leadership skills, including outstanding presentation abilities
  • Drive as a self-starter and proactiveness comes naturally. You can see the next move and take the next step on a project
  • Creative and technical problem-solving expertise, with a knack for negotiation and consensus-building
  • Understanding of project management lifecycle, and high-level proficiency with PM methodology + processes
  • A proactive approach to learning and excitement about data analytics 

What We Offer: 

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick/personal days
  • Access to online services for families and new parents
  • 13 Affinity Groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. 

Similar Jobs

Bungie - Destiny Weapons Designer (Senior to Staff)

Bungie

(Hybrid)
5 Months ago
Zelis  - Senior Workday Analyst (Finance Functional)

Zelis

Hyderabad, Telangana, India (On-Site)
6 Days ago
Philips - Senior Risk Engineer (NPI, Medical Devices)

Philips

Farnborough, England, United Kingdom (On-Site)
1 Month ago
Ziff Davis - Partner Account Manager

Ziff Davis

United States (Remote)
3 Weeks ago
Grab - Lead, Commercial Planning - Enterprise

Grab

Ho Chi Minh City, Vietnam (On-Site)
2 Months ago
Nice - Enterprise Account Executive

Nice

United States (Remote)
2 Weeks ago
Toast - Territory Account Executive

Toast

Port St. Lucie, Florida, United States (On-Site)
2 Months ago
Toku - Founding Account Executive

Toku

United States (Remote)
8 Months ago
Octopus - Technical Account Manager

Octopus

Denmark (Remote)
5 Days ago
NinjaVan - B2B Account Manager

NinjaVan

Cabuyao, Calabarzon, Philippines (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Token Metrics - Crypto QA Automation Engineer

Token Metrics

Buenos Aires, Buenos Aires, Argentina (Remote)
3 Weeks ago
bytedance - Researcher - Interdisciplinary

bytedance

New York, New York, United States (On-Site)
3 Months ago
Zeeco, Inc. - Vendor Development/Sourcing Expeditor

Zeeco, Inc.

Singapore (On-Site)
8 Months ago
Amber - 3D Artist - Generalist (Project Based)

Amber

Brazil (On-Site)
11 Months ago
Corsair - Sr. Commodity Buyer

Corsair

Taipei City, Taiwan (On-Site)
3 Months ago
Budge Studios - 3D Animator Generalist (Contract)

Budge Studios

(Remote)
5 Years ago
onwards Search - Manager, Linear Pricing and Planning

onwards Search

New York, United States (Hybrid)
1 Week ago
Corsair gaming - Test Engineer

Corsair gaming

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
2 Months ago
JDA - Industry Strategies Director, Grocery/CPG

JDA

Dallas, Texas, United States (Remote)
1 Year ago
Microsoft - Technical Support Engineer - Windows Networking

Microsoft

(Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Chicago, Illinois, United States

Epic Games - Senior Tools Programmer, UEFN

Epic Games

Cary, North Carolina, United States (On-Site)
5 Months ago
Nfocus solution - Desktop and IT Support Technician

Nfocus solution

Leavenworth, Kansas, United States (On-Site)
1 Week ago
Ten4 - Sales Account Manager - Gaming

Ten4

Seattle, Washington, United States (On-Site)
9 Years ago
Lytx,  Inc  - Channel Sales Leader, Americas

Lytx, Inc

United States (Remote)
6 Days ago
Actian - Professional Services Senior Consultant

Actian

United States (Remote)
3 Months ago
WebTech Corporation - Production Supervisor - Radiator Department

WebTech Corporation

Kansas City, Missouri, United States (On-Site)
2 Months ago
Rolls-Royce - Control System Senior Software Engineer

Rolls-Royce

Indianapolis, Indiana, United States (Hybrid)
1 Month ago
Sailpoint - Advisory Solutions Consultant - Federal

Sailpoint

Maryland, United States (Remote)
1 Month ago
AI Fund - Chief Executive Officer (Mental Health)

AI Fund

San Francisco, California, United States (Remote)
8 Months ago
Nice - Professional Services Engineer

Nice

Atlanta, Georgia, United States (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Dialpad AI - Sr. Revenue Accountant

Dialpad AI

Pasig, Metro Manila, Philippines (On-Site)
2 Months ago
Salesforce - Named Account Executive, Retail & Consumer Goods

Salesforce

London, England, United Kingdom (On-Site)
1 Month ago
Grab - Team Lead, Account Management Operations

Grab

Bangkok, Thailand (On-Site)
1 Month ago
easygo - CRM Coordinator - Indonesian Speaking

easygo

Melbourne, Victoria, Australia (On-Site)
1 Week ago
Ubisoft - Accountant

Ubisoft

Montreal, Quebec, Canada (Hybrid)
2 Months ago
MiQ - Account Management + Ad Operations Executive

MiQ

Shanghai, China (On-Site)
2 Months ago
Veeam Software - Enterprise Account Manager

Veeam Software

France (Remote)
1 Month ago
Axon - Senior Accountant - International

Axon

London, England, United Kingdom (Hybrid)
1 Month ago
PwC - Senior Fund Accountant

PwC

Luxembourg (On-Site)
1 Month ago
Adyen - Team Lead Account Management

Adyen

Berlin, Berlin, Germany (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

Chicago, Illinois, United States (On-Site)

Nashville, Tennessee, United States (On-Site)

San Jose, California, United States (Hybrid)

Toronto, Ontario, Canada (On-Site)

New York, United States (On-Site)

Calgary, Alberta, Canada (On-Site)

Calgary, Alberta, Canada (On-Site)

Calgary, Alberta, Canada (Remote)

Toronto, Ontario, Canada (On-Site)

Toronto, Ontario, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Critical mass

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug