Full Stack Developer

Join Helpshift's AI team to develop innovative AI features like AI Agents and Agent Co-Pilot, impacting thousands of customer service representatives. This role involves collaborating with cross-functional teams to build scalable, maintainable, and high-performance frontend and backend applications. You will ensure technical feasibility of UI/UX designs, optimize applications for speed, identify and resolve performance issues, and maintain code quality through reviews. The position also includes mentoring junior developers and staying updated with emerging technologies.

Must Have

• Work collaboratively with cross-functional teams to develop new features.
• Write scalable, maintainable, and clean code.
• Ensure the technical feasibility of UI/UX designs.
• Create reusable code and libraries to optimize development efficiency.
• Optimize frontend and backend applications for maximum speed and scalability.
• Identify bottlenecks, bugs, and performance issues, and proactively address them.
• Maintain code quality, organization, and test coverage.
• Conduct and participate in code reviews.
• Provide guidance and mentorship to junior developers.
• Stay up-to-date with emerging frontend and backend technologies and trends.

Good to Have

• Knowledge of functional programming (Clojure).
• Knowledge of working with services for ML applications.
• Experience with benchmarking systems for performance and failure detection.

Perks & Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

About the Team:

You will be a part of the AI team, which is responsible for developing AI features at Helpshift. The AI team has built product features like AI Agents, Intent Detection, AI-Powered Answers, Agent Co-Pilot features, etc., by building our own ML models and leveraging Generative AI. The team consists of Full Stack Developers, ML Engineers, and Data Scientists.

Description:

• Work collaboratively with cross-functional teams to develop new features that enhance our product offerings and impact thousands of customer service representatives globally.
• Write scalable, maintainable, and clean code to meet performance and architectural standards.
• Ensure the technical feasibility of UI/UX designs, collaborating with designers to bring pixel-perfect designs to life.
• Create reusable code and libraries to optimize development efficiency and ensure code consistency.
• Optimize frontend and backend applications for maximum speed and scalability, continuously monitoring and improving performance.
• Identify bottlenecks, bugs, and performance issues, and proactively address them to ensure a seamless user experience.
• Maintain code quality, organization, and test coverage, promoting best practices and code review.
• Conduct and participate in code reviews to ensure high code quality and adherence to coding standards.
• Provide guidance and mentorship to junior developers, fostering their growth and development.
• Stay up-to-date with emerging frontend and backend technologies and trends, exploring their potential application to improve our products.

Requirements

Must Have:

• Bachelor’s Degree in Computer Science (or equivalent).
• 4–6 years of medium / large-scale server-side software development and some client-side JavaScript experience.
• Thorough knowledge of CS fundamentals: data structures and time complexity of algorithms.
• Good understanding of modern web tech stack including HTML5, CSS3, ES6, and ReactJS.
• Knowledge of POSIX-compliant Operating Systems (we develop on macOS and deploy on GNU/Linux).
• Understanding of RESTful APIs, microservices architecture, and cloud platforms.
• Experience working with any one of MongoDB, Redis, Elasticsearch, Kafka, or PostgreSQL at scale.
• Proficient in monitoring and maintaining backend systems.
• Experience working with a distributed version control tool (Git).
• Handy with the shell and automation tools.
• Experience writing Unit, Functional, and Regression tests.
• Excellent verbal and written communication skills.
• Strong work ethic and team spirit with a strong sense of ownership and collaboration.
• Willingness to learn new technologies

Nice to Have:

• Knowledge of functional programming (we use Clojure).
• Knowledge of working with services for ML applications.
• Experience with benchmarking systems for performance and failure detection.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.