Senior Research Associate

The Senior Research Associate at Keywords Studios will train AI to interact with humans using various software tools. This role involves leading and managing a team, setting and monitoring KPIs, troubleshooting errors, performing quality audits, and contributing to reports. The associate will also develop and implement new processes, train junior team members, and ensure timely, quality deliverables for their area of ownership, while strategically improving end-to-end processes and mitigating risks.

Must Have

• Lead and manage project execution and team performance
• Set and monitor team KPIs
• Troubleshoot errors and answer team questions
• Perform Quality Audits
• Contribute to daily and weekly reports
• Develop and implement new processes
• Train junior team members
• Ensure timely, quality deliverables for area of ownership
• Identify and mitigate process risks
• 3-5 years of experience
• Bachelor's degree (any stream)
• Excellent communication skills
• Technical aptitude or experience with AI
• Leadership and performance management experience
• Experience managing KPIs
• Strong analytical, critical thinking, and problem-solving skills
• Proficiency with Google Sheets, Zoom, and Slack
• High level of accountability, transparency, and teamwork

Perks & Benefits

• Cab Facility within Hiring Zones
• Medical Insurance
• Term Insurance
• Accidental Insurance
• Lunch / Dinner provided at subsidized rates

Company Introduction:

Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000 employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.

Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.

For more info please refer to https://www.keywordsstudios.com/

Job Summary

The role is focused on the delivery of projects/tasks, driven by KPIs, while managing the performance of the team.

You will be working on training AI to interact with humans in entirely new ways, and you’ll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools.

As part of this role, you will leverage your skills and background to establish processes, and manage, train and mentor junior team members. You will own a specific area, and be accountable for deliverables, quality, and overall processes for the area.

Responsibilities:

• Work collaboratively in a fast-paced environment
• Lead and Manage team members in execution of projects/tasks
• Setting of targets for the team (KPIs) for projects
• Monitoring of progress against KPIs
• Attending daily stand-ups with Client
• Trouble-shooting (reproducing) errors and answering questions for the Team
• Performing Quality Audits
• Contributing to the Completion of the Daily and Weekly Reports
• Develop, and implement new processes within identified areas of ownership
• Train junior team members on processes and best practices
• Own deliverables ensuring tasks are completed on time with quality for area of ownership, including team members contributing within that area of ownership
• Think strategically about end-to-end processes and how to improve them
• Identification of risks in processes and recommend solutions or alternatives to mitigate
• Learn new software programs on the job

Requirements

• Experience – 3-5years
• Excellent Communication skills (Oral and Written)
• Qualification: Bachelor's degree (any stream)
• Technical aptitude or experience working with AI
• Leadership experience and Performance Management experience, leading or training others
• Experience managing KPIs
• Strong attention to detail
• Strong Organization skills
• Critical thinking and problem-solving skills
• Strong Analytical skills
• Process Improvement experience
• Strong aptitude of working with Google sheets, Zoom, and Slack
• Exemplify the quality of doing "whatever it takes," including a high level of accountability, transparency, and teamwork
• Ability to learn on the job

Role Information: IN

Location: Asia Pacific

Studio: Location: Keywords India

Area of Work: QA Testing Services

Service: Globalize

Employment Type: Full Time

Working Pattern: In-Office

Benefits

• Cab Facility within Hiring Zones
• Medical Insurance, Term Insurance and Accidental Insurance
• Lunch / Dinner provided at subsidized rates