Game Community Manager

Leader in the development and publishing of games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 iOS Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Disney®, LEGO®, Universal, Illumination Entertainment, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 4,600 people worldwide. Every month, 114 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

All trademarks referenced above are owned by their respective trademark owners.

Job Purpose:

• As a Game Community Manager, you will report directly to the Product Marketing Manager and work closely with a group of passionate community experts to develop and nurture the relationship between Gameloft as the game developer and the game’s player community. 
• In this role, you are responsible for creating & executing the community strategy and plan for your game, with the ultimate goals of fostering healthy communities and helping extend their gaming experience in-game & out. 
• PASSION is the key! For this position, you are expected to be a passionate and tech-savvy social media marketeer with an understanding of the importance of communities and their power within a game’s lifecycle. You’re the kind of social marketeer who is aware of trends in your field and always looking for ways to instill these trends and benchmark into your day-to-day role.  

Principle Accountabilities:

• Design and implement the most adapted yet compelling community strategy for your game, utilizing all possible digital marketing leverages & opportunities. 

• Collaborate and coordinate with game development team, monetization team, marketing, customer care and the other departments involved to ensure the alignment and consistency of the game community messages and activities. 

• Grow, develop and organize the communities of your game players and fans. 

• Produce and publish engaging and creatively relevant content and communication for your game communities, such as blog posts, posts on social media, videos, podcasts, livestreams... 

• Coordinate UGC programs for your game (e.g Content Creator Program, hashtag challenges, community contributions board etc.) & report on the performance of these initiatives. 

• Manage store reviews on specific platforms.  

• Monitor, moderate and interact with the game community platform and channels (forum, Discord, Reddit, the other social media,...) and ensure they are joyful, meaningful, safe, respectful and inclusive. 

• Set, collect and analyze data of the communities such user behaviors, reactions, sentiment, suggestions...then share and contribute the inputs, recommendations to game development and monetization team and the other stakeholders involved to achieve the game common goals.  

• Proactively take part in the elaboration of the marketing plans for your game, ensuring that all digital marketing & social marketing touchpoints are addressed in the most effective way.  

• Conduct benchmarks & trends observations and be a proactive source of ideation for the Game’s marketing team. 

• Proactively identify & propose innovative solutions which will set your game apart from its direct & indirect competition. 

Must Have:

• Proven experience in community management, preferably in gaming industry and related fields. 

• Excellent communication and interpersonal skills, both English verbal and written. 

• Bring innovative social ideas and trends to implement in the global social content calendar 

• Be passionate and knowledgeable in video games and the gaming culture.  

• Creative and ideas driven.  

• Be confident in front of the camera and able to lead live interviews to the developer team and external partners. 

• Positive energy, team spirit & a zest of fun are a must. 

• Presentation skills 

• Microsoft 365 (Office, Excel, Outlook, etc…) 

Nice To Have:

• Previous and trackable experience on video creation for TikTok and/or for livestreaming on Twitch is not mandatory but can be a plus. 

• Knowledge on the following tools:

  •     OBS 
  •     Photoshop or Canva 
  •     CapCut or any other similar video editing tools  

Recruitment Process:

• (1) Screening call. Only qualified candidates will be contacted by our recruiters,
• (2) Test,
• (3) Interview,
• (4) Offer.

Work Location and Hour:

• Work location: 26 Ung Van Khiem, Binh Thanh, HCMC (hybrid working model)
• Work hours: 08:30 A.M - 06:00 P.M, Monday - Friday

Why Join Gameloft?

• You want to work in an exceptional industry and create games downloaded more than 1 billion times per year.
• You want to be part of a talented and supportive team of pioneers who have a passion for creating video games.
• You want to contribute to a vibrant and dynamic atmosphere.
• You want to join a global company and meet great people around the world.
• You will work on a permanent contract with competitive remuneration and benefits package.
• You are looking for a fun place to work in the heart of the city.

What We Offer:

• A hybrid working model.

• A dynamic workplace environment, with over 18 nationalities, where hundreds of world-renowned game titles were born.

• A range of well-being events and policies to support employees physically, mentally, and emotionally.

• An open-space office, a cafeteria, a terrace and a Gaming Area.

• Various training packages, including internal training, sponsorship training, and e-learning (iLearn, Udemy,...).

• Opportunities to collaborate and train with Gameloft worldwide experts and develop yourselves.

• An attractive monthly salary alongside Tet and other performance bonuses.

• Minimum 12 days of paid annual leave, plus 5 days of paid sick leave, Christmas leave, Birthday leave,...

• 100% coverage of mandatory insurance and extra healthcare insurance.

• A monthly allowance to support lunch meals and working-from-home electricity and Internet bills.

• Other benefits from one of the best employers in Vietnam.

What's more?

• Want to know more? Visit our websites:
  • Saigon Studio website
  • LinkedIn page
  • Facebook page
• Due to the high number of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.