Global Account Director

NA Account Director – Games

Are you a passionate and results-driven professional with a deep understanding of the gaming industry? We are seeking a NA Account Director – Games to join our team. Reporting to the Director of NA Account Management, you will be responsible for the retention and growth of key gaming accounts in the North American region. In this role, you will cultivate long-term relationships, drive revenue growth, and reinforce our position as a leader in the global gaming industry.

What You Will Do

Account Management & Growth:

• Develop strategic account plans to achieve revenue and margin goals, with a deep understanding of your clients’ business objectives, competitive landscape, and growth challenges.
• Build and manage long-term relationships with strategic accounts, overseeing contract renewals, pricing negotiations, and resolution of complex challenges.
• Identify opportunities to upsell and cross-sell services to new studios, buyers, and lines of service to expand revenue potential.
• Develop trusted advisor relationships with key stakeholders and executive sponsors, ensuring high levels of client satisfaction and engagement.

Client Engagement & Strategy:

• Conduct executive-level reviews and capability refreshes with key stakeholders to identify and drive new opportunities.
• Collaborate with the global sales team to identify and grow opportunities within the assigned territory.
• Reinforce our reputation as a global leader in gaming solutions by demonstrating in-depth knowledge of our services and solutions.
• Provide strategic insights and recommendations to clients, positioning our solutions as essential to their success.

Operational Excellence:

• Ensure seamless coordination across internal teams to support client needs and deliver high-quality solutions.
• Monitor and report on key performance indicators (KPIs) to track account success and identify areas for improvement.
• Stay informed about industry trends and market dynamics to proactively address client challenges and opportunities.
• Willingness to travel up to 25% to meet with clients and attend industry events.

To Be Successful You Will Have

• Experience: 5+ years of consultative selling experience in the Games/Entertainment industry, with a proven track record of meeting and exceeding sales targets.
• Account Management Expertise: Demonstrated success in managing and expanding long-term client relationships.
• Gaming Industry Knowledge: In-depth understanding of the gaming vertical, with expertise in at least one of the following areas: localization, audio, testing, player experience, etc.
• Strategic Mindset: Ability to develop tailored account strategies that align with business goals and drive revenue growth.
• Problem-Solving Skills: Proven experience in resolving complex client challenges with a solutions-oriented approach.
• Communication Skills: Strong verbal and written communication skills with the ability to influence key stakeholders at all levels.
• Collaboration: Experience working with cross-functional teams to deliver comprehensive solutions to clients.
• Results-Driven Approach: A proactive, goal-oriented mindset with a commitment to achieving exceptional results.

• Ongoing career opportunities at a repeat Forbes and Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”.
• Career development and a career path designed to utilize your learned skills and ultimate professional passions in a world-leading company with over 25 years of world-leading experience.

Our People are Our Pride – Benefits and Perks

• Competitive pay based on the work you’ll do here and not your previous salary.  Expected Compensation: $100,000 - $120,000 USD/year DOE.
• Health Coverage for you and your family with multiple plan options:  Health, Vision, Dental; as well as HSA and FSA eligible programs.
• Generous Paid-Time-Off and 10 Company Paid Holidays, as well as Floating Holidays, Paid Volunteer Days and an additional Paid Day Off for your Birthday!
• 401k with company match.
• Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program to support both physical and mental health.
• Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions.
• Career guidance with learning and development opportunities along the way, backed by Lionbridge’s Internal Mobility and Referral Bonus programs.

About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers.  Building Bridges.