Global Dispute Leader, Global Operations

TransUnion is seeking a Global Dispute Leader for its Global Operations team. This remote role, based in South Africa, involves leading the international Global Dispute function, ensuring regulatory compliance, managing costs, and implementing best practices across regions. The leader will coordinate with regional teams to navigate local and state regulations for dispute delivery and will oversee a team of resources to align on performance and enhancements. The position requires 15+ years of experience in financial services operations.

Must Have

• 15+ years’ experience in financial services operations, contact center, or regulatory process management.
• Experience navigating highly matrixed organizations and working across multiple time zones and cultures.
• Excellent written and oral communication skills, capable of interfacing with senior management.
• Strong leadership, people management, influencing, and relationship-building skills.
• Excellent analytical, problem-solving abilities, with attention to detail and a results-oriented mindset.
• Pragmatic and practical mindset, with creative and innovative operational management experience.
• Strong project management skills, comfortable managing multiple priorities and deadlines.
• Proactive, takes initiative, and can work independently with minimal supervision.
• Reside in a fibre-ready home with adequate space for confidential work.
• Minimum 100 Meg Fibre line required for effective remote work.

Good to Have

• Experience in evaluating the marketing of consumer financial services.

Perks & Benefits

• Professional development opportunities
• Support from colleagues and mentors
• Opportunity to learn new things
• Opportunity to be a leader every day

What We'll Bring:

Global Dispute Leader - Remote - GCC Africa

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Job Description:

Impact You’ll Make:

Global Operations serve as trusted partners to our internal business clients. Our team maintains strong partnerships across the Global Operations organization and with our matrixed partners in Legal and Compliance, Global Technology and Data & Analytics. We have a dynamic blend of industry experience, Operations and compliance expertise. Team members are strong problem-solvers and project managers, and we encourage development and recognition for good work.

This role will lead the Global Dispute function that supports regulatory processes at an international level. This role will be to share best practices, monitor performance, manage cost and ensure regulatory guidelines are met at a regional level.

What You'll Bring:

This is a remote position, working SA hours with some overlap to the US dependent on business needs.

The individual in this role will be responsible for coordinating with the applicable regional resources in understanding the local and state regulations to follow in order to manage the delivery of disputes in the various geographical locations. This individual will also coordinate and will have resources located in various geographical locations that will directly/indirectly report to them to align on dispute performance, enhancements and monitoring.

• Bachelor’s degree and 15+ years’ experience in the financial services industry in roles such as Operations, Contact Center, Regulatory Process Management or similar
• Experience navigating a highly matrixed organization
• Experience working with multiple time zones and cultures
• Excellent written and oral communications skills, with the ability to effectively interface with senior management and external entities
• People management skills, strong leadership, influencing, and relationship-building skills
• Excellent analytical and problem-solving abilities, with a keen attention to detail and a results-oriented mindset
• Pragmatic and practical mindset, with experience in thinking creatively and innovatively while managing Operations
• Strong project management skills and comfort with organizing and managing multiple priorities and deadlines concurrently
• You are proactive, take the initiative, and can work independently with little to no supervision
• Experience in evaluating the marketing of consumer financial services preferred
• Partner with internal business clients to help innovate creatively in ways that benefit consumers and streamline processes
• Develop relationships with internal business clients, peers in Operations, and key stakeholders in Global Technology, Data & Analytics, to effectively navigate a highly matrixed corporate environment
• Lead the team is identifying technical opportunities to improve processes, reduce cost and improve the consumer experience
• Effectively manage and support the team, ensuring completion of projects, initiatives, goals and other strategic priorities
• Effectively coach and mentor the team, developing talent and creating opportunities for growth

Impact You'll Make:

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

Please note that being a credit bureau, some positions require a clear credit record.

#LI-Remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Director, Consumer Operations Support