Global People Services Specialist III

Global People Services Representatives at IGT serve as primary contacts for employees and managers regarding general People & Culture (P&C) inquiries. They support HR Business Partners and Centers of Expertise through standardized operational processes, offering centralized administrative assistance. Responsibilities include managing workforce administration, executing P&C transactions in SuccessFactors, maintaining employee documentation, responding to inquiries, administering benefits, and ensuring policy compliance. The role requires strong communication, technical proficiency, and a customer-focused mindset to deliver thrilling, responsible, and unforgettable gaming experiences.

Must Have

• Manage workforce administration (hiring, terminations, promotions, transfers, contract updates)
• Execute P&C transactions in SuccessFactors for global employees
• Maintain employee documentation (personnel files, eligibility confirmations, medical records)
• Respond to employee and manager inquiries per established guidelines
• Adhere to service level agreements and performance metrics
• Identify and resolve data discrepancies in P&C actions
• Administer benefits and retirement plans
• Ensure up-to-date local policy and benefits information on employee portals
• Document and respond to P&C queries via myGPS, email, walk-ins, or calls
• Escalate complex issues to Business Partners or COEs
• Handle compliance processing and internal audit requests
• Associate’s degree in Business Administration, Human Resources, or related field
• 1–3 years of HR or service delivery experience
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
• Experience with data entry and HR systems
• Strong verbal and written communication with tact and diplomacy
• Customer service excellence across all interaction channels
• Knowledge of local labor laws
• Accountability for meeting commitments and timelines
• Strong organizational skills and attention to detail
• High integrity in handling confidential information

Good to Have

• Bachelor’s degree in Business Administration, Human Resources, or related field
• Provide input to COEs for P&C initiatives
• Support work permit documentation
• Participate in enterprise-wide projects (e.g., system upgrades, training)
• Collaborate with team members to fulfill deliverables and support peers
• Contribute to ad-hoc projects as needed
• Promote and educate employees to use self-service tools such as myGPS
• Assist with P&C communications and language translations

Perks & Benefits

• Commissions (for sales roles)
• Discretionary bonuses (for other roles)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accident & disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance
• 401(k) Savings Plan with company contributions

Overview

Global People Services Representatives serve as primary contacts for employees and managers regarding general People & Culture (P&C) inquiries. They support HR Business Partners and Centers of Expertise (COEs) through standardized operational processes, offering centralized administrative assistance.

Responsibilities:

• Manage workforce administration across assigned regions, including hiring, terminations, promotions, transfers, and contract updates.
• Execute P&C transactions in SuccessFactors for global employees.
• Maintain employee documentation (e.g., personnel files, eligibility confirmations, medical records).
• Respond to employee and manager inquiries per established guidelines.
• Promote and educate employees to use self-service tools such as myGPS.
• Adhere to service level agreements and performance metrics.
• Identify and resolve data discrepancies in P&C actions.
• Administer benefits and retirement plans, liaising with vendors and recommending improvements.
• Ensure up-to-date local policy and benefits information on employee portals.
• Document and respond to P&C queries via myGPS, email, walk-ins, or calls.
• Assist with P&C communications and language translations.
• Escalate complex issues to Business Partners or COEs.
• Provide input to COEs for P&C initiatives.
• Support work permit documentation.
• Participate in enterprise-wide projects (e.g., system upgrades, training).
• Collaborate with team members to fulfill deliverables and support peers.
• Handle compliance processing and internal audit requests.
• Contribute to ad-hoc projects as needed.

Qualifications

Education & Experience:

• Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s preferred)
• 1–3 years of HR or service delivery experience

Technical Proficiency:

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Experience with data entry and HR systems.

Communication & Interpersonal Skills:

• Strong verbal and written communication with tact and diplomacy.
• Customer service excellence across all interaction channels.

Work Ethic & Personal Attributes:

• Knowledge of local labor laws.
• Accountability for meeting commitments and timelines.
• Customer-focused mindset.
• Ability to work independently and in matrix teams.
• Strong organizational skills and attention to detail.
• High integrity in handling confidential information.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership