Global Process Manager

2 Minutes ago • 5-8 Years

Job Summary

Job Description

The Global Process Manager operates on a global scale, focusing on the development and maintenance of service processes. This role acts as a subject matter expert and primary driver in Change Management, Security & Compliance, Service Processes, Training, Competencies, and Development. The manager will enhance Client Services' capacity to improve Net Promoter Score (NPS), Efficiency, and Compliance by leading change management, supporting local service leaders, and actively participating in Kanban-driven tasks.
Must have:
  • Lead change management efforts.
  • Provide guidance and support to business stakeholders.
  • Collaborate with project teams.
  • Support Local Service leaders in upholding processes.
  • Engage in Kanban-driven tasks.
  • Utilize stakeholder management and collaborative skills.
  • Develop, improve, and implement Client Services Processes globally.
  • Ensure adherence to and execution of service processes within Client Services.
  • 5-8 years of in-depth technical knowledge and experience in relevant areas.
  • Proven ability to perform prescribed activities timely and maintain high standards.
  • Experience as a subject matter expert in Change Management, Security & Compliance, Service Processes, Training, Competencies, and Development.
Perks:
  • Invested in your development.
  • Robust career from day one.
  • Opportunity to make a true impact.
  • Join an international organization with diverse cultures and backgrounds.
  • Open feedback culture.
  • Supportive team environments.
  • Dynamic learning journey.
  • Immense career opportunities.

Job Details

Responsibilities

The Global Process Manager operates on a global scale, focusing on the development and maintenance of service processes. As a subject matter expert and primary driver in Change Management, Security & Compliance, Service Processes, Training, Competencies, and Development, the Global Process Manager enhances Client Services' capacity to drive Net Promoter Score (NPS), Efficiency, and Compliance.

Key responsibilities include:

  • Leading change management efforts, ensuring initiatives are successfully assessed, implemented, and embedded in the organization.
  • Providing guidance and support to business stakeholders, ensuring change initiatives align with project objectives and are integrated into project plans.
  • Collaborating with project teams to align change initiatives with project objectives.
  • Supporting Local Service leaders by ensuring processes are upheld in spirit, offering sparring and controlling assistance.
  • Engaging in Kanban-driven tasks, participating actively as a fixed member of Kanban, including handling ad hoc tasks and projects.
  • Utilizing stakeholder management and collaborative skills to achieve strategic objectives.
  • Participating in monthly planning sessions for Client Services leadership and contributing to the Service Process Managers working group.

Your Profile

  • Develop, improve, and implement Client Services Processes globally.
  • Ensure adherence to and execution of service processes within Client Services, following the High Standard of Quality (HSQ).
  • Actively participate in Kanban, contributing to monthly planning for Client Services leadership and engaging with the Service Process Managers working group.
  • 5-8 years of in-depth technical knowledge and experience in relevant areas of expertise.
  • Proven ability to perform prescribed activities in a timely manner and maintain high standards.
  • Strong collaboration and stakeholder management skills, effectively driving continuous improvement.
  • Experience as a subject matter expert in Change Management, Security & Compliance, Service Processes, Training, Competencies, and Development.

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply :

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!

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About The Company

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

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