Graveyard Shift Account Manager (Remote - PH)
8 Months ago • 1-2 Years
Business Development
Account Management
Job Description
The Graveyard Shift Account Manager at DotYeti is a fully remote role based in the Philippines, managing client relationships from initial contact to after-sales support, particularly for Royal Clients. Responsibilities include managing the client-production cycle, providing after-sales support (design revisions, requests), maintaining frequent client contact to understand their needs, resolving complaints, negotiating agreements between the production team and clients, and assigning appropriate teams to handle client requests. The ideal candidate will have 1-2 years of experience in account management, sales, or customer service, strong communication skills, negotiation skills, fluency in Google Suite, and excellent organizational and time-management skills.
Good To Have:
- Previous startup/design agency experience
- Market research knowledge
Must Have:
- 1-2 years experience in Account Management/Sales/Customer Service
- Excellent communication & presentation skills
- Proficient in Google Suite
- Strong negotiation & client relationship management skills
- Manage client-production cycle from start to finish
Perks:
- Fully remote work
- Paid time off
- Mental health leave
- HMO
- Yearly and surprise salary bumps
- Equipment allowance
As an Account Manager at DotYeti, you will manage client relationships. We expect you to be a reliable professional who will be able to achieve a balance between client orientation and the creatives team, in a results-driven approach. The ideal candidate must have talent in communication and experience in customer service.
Here’s what you’ll do...
- Manage the client-production cycle, from establishing a client contact to after-sales support especially for Royal Clients.
- Provide professional after-sales support to enhance the clients’ dedication (including but not limited to design revisions and requests)
- Remain in frequent contact with the clients in your responsibility to understand their needs.
- Respond to complaints and resolve issues aiming at client contentment and the preservation of the company-client relationship.
- Negotiate agreements between the production team and the clients.
- Assigning the appropriate team to handle client's requests.
This role is perfect for you if...
- You have 1-2 years of experience as an Account Executive or in other sales/customer service roles.
- You are knowledgeable of market research, and negotiating principles.
- You are fluenct in G Suites (Google)
- You have excellent communication/presentation skills and the ability to build relationships.
- You have organizational and time-management skills. Enthusiastic and passionate
Bonus points for...
- Previous startup and/or design agency experience
You’ll also enjoy…
Fully remote work setup
We're a remote-first company, so say goodbye to rush hour and hello to working in your PJs (or that fancy hammock you've always dreamed of). More time for conquering your to-do list, including that ever-growing pile of unread books (or video game backlog, no judgment here).
Paid time offs, Mental Health Leave + HMO
We know inspiration can strike anywhere, so we offer generous PTO and mental health leave. Take a guilt-free beach trip, finally, get that cavity filled (we all have one!), or use those mental health days to recharge and come back feeling like a creative rockstar.
Grow with a kickass team
We're a company obsessed with creating killer designs, and that means we invest in our team's growth. Learn from industry experts, collaborate with talented colleagues, and watch your skills soar!
Yearly and Surprise Salary Bump
We recognize and reward hard work. Expect competitive compensation with regular raises that keep pace with the market, plus surprise bonuses to show our appreciation for your dedication (who doesn't love a surprise paycheck?)
Equipment allowance
We offer an equipment allowance so you can ditch that creaky RAM and invest in advanced equipment fit for a design king/queen. Fast PC bliss awaits!
Fully remote work setup
We're a remote-first company, so say goodbye to rush hour and hello to working in your PJs (or that fancy hammock you've always dreamed of). More time for conquering your to-do list, including that ever-growing pile of unread books (or video game backlog, no judgment here).
Paid time offs, Mental Health Leave + HMO
We know inspiration can strike anywhere, so we offer generous PTO and mental health leave. Take a guilt-free beach trip, finally, get that cavity filled (we all have one!), or use those mental health days to recharge and come back feeling like a creative rockstar.
Grow with a kickass team
We're a company obsessed with creating killer designs, and that means we invest in our team's growth. Learn from industry experts, collaborate with talented colleagues, and watch your skills soar!
Yearly and Surprise Salary Bump
We recognize and reward hard work. Expect competitive compensation with regular raises that keep pace with the market, plus surprise bonuses to show our appreciation for your dedication (who doesn't love a surprise paycheck?)
Equipment allowance
We offer an equipment allowance so you can ditch that creaky RAM and invest in advanced equipment fit for a design king/queen. Fast PC bliss awaits!
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Interview Process: Initial Interview - Assessment Phase - Final Interview - Job Offer!
Application Instructions: We are currently not accepting meeting requests for this position through our website. Please submit your application via our careers page. https://dotyeti-talent.freshteam.com/jobs
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