Group Account Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role:

Working in partnership with one of OLIVER’s largest account - H&M (A global retail company). The Group Account Director oversees the account strategically working closely with the client. The role ensures delivery against our account KPI’s as well growth and account performance targets, alongside maintaining positive working relationships with client and team. He/She will oversees the in-market account management teams, being responsible for the successful delivery of our campaigns across our production and delivery function.

We’re looking for exceptional characters who are looking for their next big move and who want to play a key part in an award-winning agency pushing business growth and overseeing the smooth running of creative production. The Group Account Director is primarily responsible for client relationships. As the senior point of contact for an agency’s customers, who also builds strategic operational plans and balances the expectations of clients with the execution of creative work.

Partnering with the regional client, understands the complexities of working together daily and has a strong passion for championing and producing engaging creative across bought media, high-quality graphics, visual merchandising, and digital content across platforms. As a pivotal member of our team, you will lead all forecasting efforts, working closely with the Regional Producer to ensure successful delivery, whilst also building a partnership that consistently delivers added value to our client.

As a Group Account Director, you will motivate your direct team to excel in their roles and ensure effective communication up to the global level, aligning with overarching objectives. You implement and oversee best practice processes alongside your Regional Producer to optimize efficiency and productivity, all while maintaining a keen eye for potential risks and cultivating a solution-oriented mindset to address challenges proactively.

Across the accounts you champion the OLIVER strategic vision and drive growth, by demonstrating an ability to add value to the development of our clients’ business by generating fresh thinking and relevant new ideas, ensuring the agency is always at the forefront of all new initiatives undertaken by our clients, working with other senior members of the team to ensure exposure to the right expertise.

This role is right for your if you’re someone who thrives on shared successes, especially as part of a team that’s making waves with innovative processes & high-volume delivery. Unexpected turns energise you, and you take challenges head-on, inspiring your entire team to find solutions and stay the course. Your positive spirit keeps your sleeves rolled up, always ready to seize every opportunity.

You’ll be the kind of person who is great with clients and thinks on their feet. You relish adding value throughout the end-to-end creative process, adding your unique touch at every turn.

What you will be doing:

• Overall accountable for regional delivery, working closely with the Regional Producer to deliver a high volume of localized assets, ensuring alignment with client objectives and brand guidelines.
• Build and nurture strong relationships with key stakeholders, serving as the primary communicator on project planning, status, risks, and challenges.
• Lead projects from global handover to regional localisation & delivery, ensuring direction, control, and effective communication throughout the process.
• Oversee digital and print campaigns covering owned and bought media, managing multiple campaigns, languages, and channels.
• Provide team leadership, line managing up to 3 reports, while also managing onsite and offshore teams to deliver against global & regional briefs.
• Drive campaign initiation, execution, and closure, monitoring progress, controlling deadlines, and overseeing Regional Producer to ensure successful delivery.
• Conduct yearly reviews, produce data lead monthly reporting and strategic QBRs, including invoicing and out-of-scope (OOS).
• Lead weekly status and monthly governance calls, while also managing the overall forecast across all markets.
• Review global campaigns, provide feedback to the global team, and update regional campaign trackers with forecast data.
• Lead kick off campaign meetings with the support of Regional Producer, and handle out-of-scope and out-of-guideline conversations as needed.
• Ensure brand guardianship of local briefs and global guideline changes, while rolling out local campaigns in the sales market and re-iterating local SLAs.
• Maintain financial accountability and champion new business growth, innovation, and attention to detail.
• Champion automation and innovation ways of working.

What you need to be great in this role:

• 7+ years of relevant experience in digital and print, covering owned and bought media.
• Experience working with multiple campaigns, languages, and channels.
• Demonstrated team leadership experience, with the ability to line manage up to 3 reports.
• Strong account & project management skills, with experience managing onsite and offshore teams.
• Excellent communication and relationship-building abilities.
• Proven ability to drive successful campaign initiation, execution, and closure.
• Proficiency in financial management and forecasting.
• Keen eye for detail and commitment to innovation and new business growth.
• Schedule and manage team priorities and deadlines.
• Brand guardianship
• Presenting your work internally and to clients and manage workloads within agreed timings.
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 14095

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Our values shape everything we do:

• Be Ambitious to succeed
• Be Imaginative to push the boundaries of what’s possible
• Be Inspirational to do groundbreaking work
• Be always learning and listening to understand
• Be Results-focused to exceed expectations
• Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.