Growth Management - General Manager - Travel

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

About Team Be a part of one of Paytm's fastest growing businesses - Travel. Travel was launched in 2016 and in less than 12 months we became India's 2nd largest online travel booking platform for Flights, Trains, Hotels and Bus tickets. Paytm's Travel business is entirely based out of Bangalore. We are like a 300-member startup within Paytm working in a fast paced environment. Our team comprises Product & Design, Engineering, Business and Customer Experience functions. Join us if you would like to work in a fast paced, agile, entrepreneurial environment where every day brings with it an opportunity for you to create a dent in the universe.

About the Role At Paytm Travel, we are building one’s most trusted and innovative travel platforms. As in Travel Growth, you will play a critical role in shaping the future of our Travel category, driving innovation, scale, and customer delight. This is an opportunity to work in a high-impact leadership role with end-to-end business ownership.

We are looking for a self-driven and strategic business leader to spearhead the Travel Growth function at Paytm Travel. The ideal candidate will be responsible for driving end-to-end growth across the travel category, with ownership of P&L, analytics, category management, and strategic growth initiatives. The role requires a balance of analytical rigor, strong execution capabilities, and customer-centric thinking to unlock sustainable growth.

Key Responsibilities

Business Ownership

• Own and deliver on the top-line and bottom-line targets for the Travel business as per the Annual Operating Plan (AOP).
• Ensure ROI-driven deployment of marketing spends while maintaining sustainable unit economics.
• Continuously optimize the revenue funnel and enhance profitability through data-backed decision-making.

Growth Strategy & Execution

• Define and implement the growth roadmap for Travel, balancing short-term performance with long-term category expansion.
• Develop and execute GTM strategies, sales activations, and category campaigns that drive user acquisition and retention.
• Identify new growth opportunities and pilot initiatives; scale successful ones across the business.

Analytics & Insights

• Drive the analytics charter to deeply understand user behavior, funnels, and category performance.
• Generate actionable insights to optimize conversion, reduce leakages, and improve lifetime value (LTV).
• Build frameworks to monitor, measure, and predict business performance with agility.

Customer Focus

• Champion customer-centricity by identifying pain points across the booking journey and driving initiatives to enhance experience.
• Work closely with product, marketing, and operations teams to integrate customer insights into strategy and execution.

Team Leadership & Collaboration

• Lead and mentor a high-performing team across growth, category, and analytics.
• Collaborate cross-functionally with product, supply, and marketing teams to ensure seamless execution of growth initiatives.
• Build a culture of ownership, speed, and excellence.

Skills that will help you succeed in this role

• 10–14 years of experience in consumer internet, travel, or e-commerce industries, with proven success in P&L management and growth leadership.
• MBA from a Tier-1 business school preferred.
• Strong track record of scaling businesses and delivering ambitious targets.
• Highly analytical, data-driven, and comfortable with solving complex business problems.
• Experience in managing large cross-functional teams with high accountability.
• Excellent communication and stakeholder management skills, with ability to lead complex negotiations.
• Prior experience in travel industry will be a strong plus.

Why join us ?: A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager.

Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story