Head of Account Management - US

1 Month ago • 5-10 Years
Sign up and Unlock PRO benefits for FREE!

About the job

SummaryBy Outscal

Lead US Account Management team for Overwolf, driving client satisfaction and retention. Must have 5+ years experience at media/advertising tech company in account management/client services, strong analytical skills, and proven team leadership.

Description

We’re looking for a Legendary Head of Account Management to lead Overwolf’s growing team of account managers in the US. This individual will be the main point of contact for Overwolf’s most important strategic clients and will be responsible for devising and executing strategies to enhance client satisfaction and retention. They will demonstrate and teach best practices for managing and growing key client accounts while delivering exceptional client service.

As the Head of Account Management, you will play a crucial role in the Brand Partnerships team at Overwolf and work with some of the world's biggest brands and the most popular AAA games. You’ll develop and implement strategies to increase client satisfaction and retention, manage and grow key client accounts, and serve as the primary point of contact for clients. You will oversee the conduct and performance of the entire Account Management team, focusing on building and delivering growth plans and expectations for leadership. As the team lead, you will play a key role in standardizing customer onboarding processes, increasing client retention rates, and identifying upselling and cross-selling opportunities. Most importantly, through your team’s efforts, you will drive meaningful impact for the tens of thousands of creators who rely on Overwolf’s tools and services to build their apps, mods, and servers.

This role is open to candidates on the East Coast only.

Responsibilities

In this role you will:

  • Own the post-sale client relationship process; develop, implement, and manage strategies to increase client satisfaction and retention.
  • Attract, manage, and grow a team of account managers, ensuring Overwolf is recognized as best in class for client service.
  • Lead and expand key client accounts by identifying opportunities for upselling and cross-selling.
  • Oversee campaign implementation after a sale, ensuring flawless execution and that campaigns meet client objectives.
  • Project manage custom projects, collaborating with clients and internal teams to ensure projects are delivered on time, within budget, and meet client expectations.
  • Develop and maintain account plans for each client, outlining strategies and goals for each account.
  • Monitor and report on client activity, including revenue growth, client satisfaction, and overall account health.
  • Maintain our relationship with the nameless mythical beast we have summoned from the depths and ensure it’s lust for flesh is satisfied. 

Requirements

  • 10+ years of experience in digital advertising (account management, client services, media planning or related fields)
  • 5+ years experience at a media or advertising technology company, in an account management / client services role 
  • 2+ Years of demonstrated experience building or managing an account management team. 
  • Residency on the East Coast
  • Strong analytical and problem-solving skills
  • Detail-oriented, highly organized, and process-driven
  • Must be comfortable working in a startup environment
  • Fluent in English and must be willing to have flexible schedule, as we work across time zones (USA & Tel Aviv)
  • Proficient in Google suite and Microsoft Office, particularly Excel.
  • Programmatic media experience is preferred
  • Passion for gaming is a plus
  • Experience in ritualistic cooking for beings from the beyond is a strong advantage.

Compensation & Benefits

  • Remote-first employment
  • Competitive ESOP (Employee Stock Option program)
  • 401K match
  • Employee Assistance Program
  • Competitive Medical, Vision and Dental benefits
  • 15 PTO
  • Wellness Reimbursement Program
  • Gaming Allowance
  • Professional Development Fund
  • E-Book & Music Streaming Allowance
  • Parental Leave Benefits
  • Work in the gaming industry
  • Be part of a growing Brand Partnerships team!

About The Company

We empower them to build, grow, and monetize in-game apps and mods. Built for creators by creators, Overwolf is uniting the in-game creator community. Our mission is to make sure that creators have everything they need to make a living doing what they love: developing awesome gaming experiences, enjoyed by both gamers and game developers.

 

New Jersey, United States (On-Site)

Texas, United States (On-Site)

Tel Aviv District, Israel (On-Site)

Tel Aviv District, Israel (On-Site)

Florida, United States (Remote)

Missouri, United States (Remote)

Texas, United States (Remote)

Minnesota, United States (Remote)

Texas, United States (Remote)

Illinois, United States (Remote)

View All Jobs

Similar Jobs

Similar Skill Jobs

Skillz - Senior Technical Recruiter

Karnataka, India (On-Site)

Testronic - Video Game Tester

Bucharest, Romania (On-Site)

Starkflow - Equity Research Intern

Haryana, India (On-Site)

Electronic Arts - Assistant Development Manager

Bucharest, Romania (On-Site)

2K - Expert Backend Engineer

California, United States (On-Site)

31st Union - Expert Backend Engineer

California, United States (On-Site)

The Pokemon Company International - Learning & Development Specialist, Organized Play

Washington, United States (Hybrid)

Wildlife Studios - Product Manager Live Games

State Of São Paulo, Brazil (On-Site)

Blind Squirrel Games - Senior Technical Designer

California, United States (Hybrid)

Jobs in Hoboken, New Jersey, United States

CatFace - Showrunner

Texas, United States (On-Site)

CatFace - Assistant Director of Production

Texas, United States (On-Site)

CatFace - Video Script Writer

Texas, United States (On-Site)

Blind Squirrel Games - Senior Graphics Engineer

California, United States (Hybrid)

Ello - Generalist Opening

California, United States (On-Site)

Electronic Arts - Product Management Intern, Live & VIP

Texas, United States (On-Site)

Electronic Arts - Content Designer (Temporary)

Florida, United States (On-Site)

Electronic Arts - Content Designer - Players (Temporary)

Florida, United States (On-Site)

Electronic Arts - AI Engineer II

California, United States (On-Site)

Business Development Jobs

Riot Games - Sr. Manager, Esports Business Development

California, United States (On-Site)

Niantic - Enterprise Solution Engineer

Washington, United States (Hybrid)

Niantic - Enterprise Solution Engineer

California, United States (Hybrid)

Niantic - Enterprise Business Development Lead

California, United States (Hybrid)

Niantic - Enterprise Business Development Lead

California, United States (Hybrid)

PlayStation Global - Senior Finance Business Partner, Americas

California, United States (On-Site)

Tribe Gaming - Partnership Account Coordinator

Texas, United States (Hybrid)

PlayStation Global - Director Value Optimisation & Financial Planning

California, United States (Remote)

PlayStation Global - Director Value Optimisation & Financial Planning

England, United Kingdom (Remote)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug