Head of Operational Engineering

Trackman is seeking an engineering manager to lead the Operational Engineering team. This role focuses on ensuring system stability and nearly 24/7/365 uptimes for Trackman's hardware and software products in professional, commercial, and amateur sporting industries. The Head of Operational Engineering will lead a global, cross-functional organization to deliver operational excellence, drive system reliability, optimize processes, and make data-informed decisions across engineering, product, and field operations. The role involves shaping technology performance in real-world environments and cultivating engineering excellence through mentorship and continuous improvement.

Must Have

• Lead and grow a diverse global team of engineers, project managers, and data analysts.
• Represent Ops. Engineering at the executive level.
• Design and lead global rollout of enterprise monitoring and alerting systems (Grafana-based).
• Streamline internal and external software tools to automate support and field operations.
• Collaborate closely with R&D, Product Management, Field Operations, and Support.
• Oversee field research initiatives to translate operational insights into product improvements.
• Guide the creation of data analysis tools.
• 3+ years of experience in engineering leadership within hardware/software or data-intensive environments.
• Proven ability to lead global, cross-functional teams through complex technical programs.
• Experience designing and deploying monitoring, analytics, or process automation tools at scale.
• Strong communication skills for executive leadership presentations.
• Expertise in translating operational and technical insights into strategic business recommendations.
• Deep understanding of engineering workflows, system reliability, and operational excellence.

Perks & Benefits

• Collaborate with inspiring colleagues
• Interact with leaders of golf, baseball, and football
• Opportunities to grow
• Entrepreneurial, ambitious, and rewarding work culture

Trackman is searching for an engineering manager to lead one of our most dynamic and ambitious teams in Operations: Operational Engineering!

As Trackman’s growing portfolio of hardware and software products become more and more ubiquitous in the professional, commercial, and amateur sporting industries, system stability at all levels remains a business-critical must. Both we and our customers’ needs demand nearly 24/7/365 uptimes and the ability to quickly resolve system failures when they arise. The Head of Operational Engineering leads a global, cross-functional organization responsible for delivering operational excellence across Trackman’s software and hardware ecosystem. This role drives system reliability, process optimization, and data-informed decision-making across engineering, product, and field operations. You will shape how Trackman’s technology performs in real-world environments — from sports venues to research facilities — by aligning teams, systems, and strategies to ensure seamless operation and customer satisfaction.

As a leader, you’ll cultivate a culture of engineering excellence through mentorship, clear goal-setting, and continuous improvement, ensuring that every initiative contributes to individual development, team success, and product innovation.

Assignments are broad, challenging, and evolving—as are our Trackman products and company!

Job Responsibilities

Team Leadership & Development

• Create a collaborative and human-centered environment by conducting regular 1:1 sessions, mentoring team members, and setting clear, measurable objectives.
• Lead and grow a diverse global team of engineers, project managers, and data analysts to deliver operational and product improvements across Trackman’s various products.

Strategic Program Leadership

• Represent Ops. Engineering at the executive level by leading steering group presentations and translating complex technical topics into actionable strategic decisions for C-suite stakeholders.

Systems and Process Innovation

• Design and lead the global rollout of enterprise monitoring and alerting systems (Grafana-based) to ensure proactive fault detection and 24/7 uptime for Trackman’s baseball and golf tracking platforms.
• Streamline internal and external software tools to automate support and field operations, reducing customer resolution times and improving installer efficiency worldwide.

Cross-Functional Delivery & Impact

• Collaborate closely with R&D, Product Management, Field Operations, and Support to define project requirements, align priorities, and ensure seamless execution across the product lifecycle.
• Oversee field research initiatives that translate operational insights into product improvements, directly enhancing customer experience and hardware/software performance.

Innovation in Data-Driven Tools

• Guide the creation of data analysis tools that transform raw field data into actionable intelligence

Job Requirements

• 3+ years of experience in engineering leadership within hardware/software or data-intensive environments.
• Proven ability to lead global, cross-functional teams through complex technical programs
• Experience designing and deploying monitoring, analytics, or process automation tools at scale
• Strong communication skills with demonstrated success presenting technical updates to executive leadership
• Expertise in translating operational and technical insights into strategic business recommendations
• Deep understanding of engineering workflows, system reliability, and sustainable operational excellence

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race. We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul, and Tokyo. We employ over 750 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.

Share our Passion!

Applications are continuously assessed, so please send your application as soon as possible. If you got what it takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow.