Healthcare Account SME/Team Lead - Patient Access
4 Months ago • All levels
Account Management
Job Description
Neolytix is seeking a Healthcare Account SME/Team Lead to lead a team of Customer Service Professionals, manage client queries and escalations, monitor workflows to meet SLAs, track metrics, develop processes to improve productivity, participate in pilot projects, resolve personnel issues, and identify trends to aid collections. The role also involves administrative responsibilities and may require performing follow-up work. The ideal candidate will have experience with Athena EMR/EHR. The company has a strong reputation with a 4.7 star rating on Google and a 4.2 star rating on Glassdoor.
Good To Have:
- Experience with Athena EMR/EHR is preferred
Must Have:
- Lead a team of Customer Service Professionals.
- Manage client queries and 1st level escalations.
- Monitor workflow to assure timely delivery of agreed SLA’s.
- Track and maintain metrics for attendance and productivity.
- Develop processes to improve productivity and quality.
- Participate in new pilot projects and knowledge transfer.
- Resolve any personnel problems or conflicts.
Perks:
- Company events
- Health insurance
- Opportunities for promotion
About Neolytix
Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.
Work with a company where your work can make a real impact!
- We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them.
- 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!
Roles & Responsibility
- Lead a team of Customer Service Professionals.
- Respond to clients on any process related queries and manage 1st level escalations.
- Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
- Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
- Develop processes to improve productivity and quality of the team.
- Participate in the new pilots projects & work towards proper transition of knowledge to team.
- Work with managers to resolve any personnel problems or conflicts that may arise in the team.
- In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
- Identify trends within the portfolio to aid collections and improve the productivity.
- Experience with Athena EMR/EHR is preferred
Technical Requirements:
- Internet speed of 30MBPS or higher.
- i5 or higher processor/Mac 2020 or later.
- Minimum of 8 GB RAM.
- Private and quiet dedicated home office area.
- Backups in case of power or Telco interruptions.
- Good headset and webcam.
Job Type: Full-time - Hybrid
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Monday to Friday
Set alerts for more jobs like Healthcare Account SME/Team Lead - Patient Access
Set alerts for new jobs by Neolytix
Set alerts for new Account Management jobs in Philippines
Set alerts for new jobs in Philippines
Set alerts for Account Management (Remote) jobs
