Client Onboarding Specialist/Project Coordinator - Remote/Hybrid
9 Minutes ago • All levels
Project Management
Job Description
Neolytix is a boutique Consulting and Management Services Organization working with small & medium-sized healthcare providers in the US. This Client Onboarding Specialist/Project Coordinator role involves conducting onboarding meetings, product tours, and demos for clients, understanding their goals, and optimizing product setup for success. The specialist will also address roadblocks, improve product adoption and retention, foster positive customer relationships, and assist customer support, all while working a night shift.
Must Have:
- Conduct onboarding meetings, product tours, company presentations, and product demos.
- Understand customer context and goals to provide relevant product information.
- Educate customers and optimize their product setup for success.
- Eliminate roadblocks for customers, including product issues or knowledge gaps.
- Improve product adoption and customer retention.
- Foster positive customer relationships.
- Assist customer support with customer issues and requests.
- Provide materials to help customers learn best practices.
- Ability to work a night shift (9PM-6AM PH time).
About Us:
Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.
Work with a company where your work can make a real impact!
- We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them.
- 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!
Job description
- Conducting onboarding meetings, product tours, company presentations, and product demos.
- Understanding customer context and goals and providing product information to best serve those goals.
- Educating customers and optimizing their product setup for the quickest path to success.
- Eliminating roadblocks in the way of customers’ goals: product issues, poor implementation, support issues, or customer knowledge gaps, or simply poor product understanding.
- Improving product adoption, customer retention, and helping foster positive customer relationships that create a loyal customer base.
- Assisting customer support with customer issues and requests.
- Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.
Shift- Night shift
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