Intern (Customer Service)

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: This internship provides an opportunity for undergraduates and post-graduates to gain practical work experience aligned with their area of study while completing their degree or following their recent graduation. Interns will contribute to real-world projects and develop professional skills in a supportive team environment.

12- Week Summer Experience

December- February

Essential Job Duties and Responsibilities:

• Data entry and order processing in online systems
• Pack and dispatch goods
• Follow up orders and transactions with Track and Trace
• Collect and sort incoming mail and courier deliveries
• Assist in generating reporting and documentation
• Document processes, procedures, and service standards with input from subject matter experts
• Contribute to continuous improvement initiatives
• Participate in stakeholder communications and feedback collection
• Collaborate with cross-functional teams to achieve objectives
• Contribute to Cubic’s organizational objectives by supporting a variety of projects.
• Complete assigned tasks under the guidance of a supervisor, ensuring timely delivery.
• Attend team meetings and contribute where appropriate.
• Build positive working relationships with team members by sharing information, knowledge, and skills.
• Actively participate in learning and development opportunities.
• Identify areas for technical and personal growth in consultation with a supervisor, and address skill gaps through on-the-job training.
• Assist team members in achieving team goals and deliverables.

General Duties and Responsibilities:

• Comply with Cubic’s Quality Management System
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures
• Comply with security in accordance with established policies and procedures of the organizations
• Comply with Cubic Human Resources Procedures
• Other duties as requested

Minimum Job Requirements:

Qualifications

• High School Senior Certificate (Year 12)
• Additional relevant Tertiary/Trade qualifications will be highly regarded

Skills/Experience/Knowledge

• Interest in pursuing a career in customer service, with a focus on innovative systems and devices for the Transportation industry
• Competent in the use of Microsoft Office applications (Outlook, Word, Excel) and other online applications (with training provided on proprietary systems)
• Familiarity with online collaboration tools (e.g., Microsoft Teams, SharePoint, OneDrive)

Personal Qualities

• Committed to ongoing learning and development
• Able to complete assigned tasks within designated timeframes
• Proactive approach to seeking help and guidance, and obtaining knowledge
• High attention to detail
• Self-motivated, proactive and confident
• Able to communicate well, both verbally and in writing
• Effective problem-solving skills
• Flexible and adaptable to changing priorities
• Collaborative and team-oriented

Condition of Employment: Successful outcome of a National Police Check

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business needs.

Worker Type:

Employee