Applications Specialist

24 Minutes ago • All levels
Customer Service

Job Description

The Applications Specialist will provide technical design and support for Unifin International's custom heat exchanger sales. Key responsibilities include preparing preliminary designs and cost estimates for proposals, managing the order entry process, and communicating contract requirements to design and production teams. The role also involves offering technical support to customers and internal departments to ensure timely delivery of quality products.
Good To Have:
  • Positive attitude and enjoyment of learning.
  • Ability to communicate technical concepts both verbally and in writing.
  • Ability to translate technical requirements for non-technical audiences.
  • Detail oriented.
  • Ability to work well independently and in a group.
  • Familiarity with heat exchangers and heat transfer applications.
  • Enjoys technical challenges and/or puzzles.
  • Possess a strong ethical core with a professional attitude.
  • Proficient in Microsoft Word and Excel.
  • Familiar with Microsoft Teams or similar platforms.
Must Have:
  • Engineering technologist diploma from an accredited college, minimum.
  • Legal authorization to work in Canada.
  • Ability to secure a valid passport for international travel if needed.
  • Prepare preliminary design and cost estimates for product proposal documents.
  • Communicate contract requirements to design and production teams.
  • Provide technical support to customers, sales team, and multi-department teams.
  • Complete order entry process, including preparing packages and loading details into PLM system.
  • Act as a point of contact for internal departments regarding contract details and technical requirements.

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It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

Unifin International is a business unit within Wabtec Corporation’s Components division. Originally founded in the 1920’s, Unifin International is an electric equipment cooling company, focused on the power generation and transmission markets. Our primary business is within North America, but it reaches worldwide from legacy fossil fuel and nuclear plants, to growing renewable energy power grids.

How will you make a difference?

The Application Specialist position is a technical design and support role for Unifin International’s sales activities for custom designed heat exchangers. In this role you would be primarily preparing the preliminary design and cost estimates for product proposal documents, for follow up by our sales team. When a contract is secured by our sales team, you would communicate the contract’s requirements to Unifin’s design and production teams to allow completion of the detail design and product fabrication. You would also provide technical support to our customers, our sales team, and our other multi-department teams as needed to ensure we meet our goal of providing quality product on time to our customers.

What do we want to know about you?

Basic Qualifications:

  • Engineering technologist diploma, from an accredited college, minimum.
  • Related work experience will be considered.

Desired Characteristics:

  • Positive attitude, enjoy learning.
  • Able to communicate technical concepts both verbally and in writing.
  • Ability to translate technical requirements for non-technical audiences.
  • Detail oriented.
  • Able to work well independently and in a group.
  • Familiarity with heat exchangers and heat transfer applications.
  • Enjoys technical challenges and/or puzzles.
  • Possess a strong ethical core with a professional attitude.
  • Proficient in Microsoft Word and Excel.
  • Familiar with Microsoft Teams or similar platforms.

What will your typical day look like?

  • Prepare technical proposals for custom designed heat exchangers and associated components, which includes review of customer specifications, preliminary sizing of the heat exchanger, cost estimation for the heat exchanger and additional components, securing internal approvals as needed, and preparation of the proposal document package.
  • When orders are received, complete order entry process which includes preparing Order Entry Package, securing internal approvals as needed, loading order details into Unifin’s PLM system (TeamCenter), and communicate order details to all Unifin International departments.
  • Provide technical support to Unifin International sales team and/or customers directly.
  • Act as a point of contact and resource for internal Unifin International departments for contract details and technical requirements.
  • Support any Corrective Actions or quality related items for contracts.
  • Communicate and manage any customer changes to orders still in process before shipment.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Eligibility Requirements:

  • Legal authorization to work in Canada is required.
  • Possess a valid passport, or be able to secure a valid passport, for travel to the United States or Europe, should a business need arise.

Wabtec will only employ those who are legally authorized to work in Canada for this opening. Any offer of employment is conditioned upon the successful completion of a background check.

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