Help Desk Technician

2 Days ago • 3 Years + • Customer Service

Job Summary

Job Description

Our client is seeking a Help Desk Technician for a long-term contract. The IT Support Technician will provide support to Executive Teams in a multi-site Windows and Mac environment. Responsibilities include general IT duties, taking phone calls, responding to emails, and documenting workflows. The role requires strong leadership, time management, independent task completion, and professionalism with executive staff. Candidates should be proficient in Windows 10, Mac IOS, Office 365, and possess strong troubleshooting skills.
Must have:
  • Provide support to Executive Teams
  • Perform general IT duties/support
  • Take phone calls and respond to emails
  • Document workflows/procedures
  • Troubleshoot computer hardware and software problems at Tier II and Tier III level
  • Communicate closely with Supervisor and IT Operations team
  • Maintain KB database
  • 3+ years IT Helpdesk experience in a remote setting
  • 4+ years Windows 10, Mac IOS and Office 365 support experience
  • Knowledge of Adobe products, Smartsheet, and Zoom conferencing
  • Conference room setup/equipment and AVL skills
  • 3+ years Technical troubleshooting skills
Good to have:
  • Thorough knowledge of Freshdesk ticketing software
  • A+/Network+/Apple certification preferred
  • SharePoint online experience

Job Details

Job Description

Our client is seeking a Help Desk Technician for a long term contract scenario. The IT Support Technician will provide support to Executive Teams in a multi- site Windows and Mac environment. Responsibilities will include performing general IT duties/support, taking phone calls, responding to emails, phone calls, and documenting workflows/procedures. Must have strong leadership skills, be able to effectively manage time, complete tasks independently, and be exceptionally professional with executive staff.

DUTIES:

  • Wide range of IT skills to include, Windows 10, Mac IOS and Office 365 products
  • Ability to multi-task, work quickly to resolve technical issues in a fast-paced environment
  • Identify and facilitate training of EA staff on technical day-to-day executive level needs
  • Monitor and respond effectively to computer support requests received through the IT ticketing system
  • Troubleshoot computer hardware and software problems at a high Tier II and Tier III level
  • Work on special projects pertaining to computer equipment and software
  • Communicate closely with Supervisor and IT Operations team to discuss ongoing details/problems as it relates to executive level support
  • Document processes and maintain KB database
  • Identify and recommend hardware/software needs in relation to requirement specifications
  • Other tasks as needed

Knowledge, Skills and Abilities:

  • Thorough knowledge of Freshdesk ticketing software a plus
  • Be able to perform IT Helpdesk Tier I/II/III support
  • Excellent communication skills including verbal, written, and listening skills
  • Ability to handle a wide variety of duties with minimal supervision
  • Excellent customer service disposition
  • Excellent organization and documentation abilities
  • Willingness and ability to lift and/or move equipment/boxes up to 50lbs

REQUIREMENTS:

  • High School Diploma
  • 3+ Years IT Helpdesk experience in a remote setting
  • A+/Network+/Apple certification preferred
  • 4+ years Windows 10, Mac IOS and Office 365 support experience
  • Knowledge of different software such as, Adobe products, Smartsheet, and Zoom conferencing
  • SharePoint online experience a plus
  • Conference room setup/equipment and AVL skills a must
  • 3+ years Technical troubleshooting skills

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Job Requirements

Remote

By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.

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About The Company

We ve been in the staffing business for over 10 years because we receive great satisfaction helping both companies and job candidates find their perfect match. Meet our team Life at Kavaliro We take culture seriously and believe true strength comes from a collaborative and open-minded environment where everyone is supported and empowered to succeed. Learn more Careers at Kavaliro If you want to always have your finger on the pulse of the latest and newest trends in staffing and recruiting, join the Kavaliro team! See internal opportunities Career Advice We offer guidance on resume revisions, clarifying your career objectives, and other advice to help you land your dream job. Visit our blog

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