HR Operations Lead

Key Responsibilities

• Own and continuously improve all HR operational processes across our Asia markets, with a primary focus on Singapore, India, and Australia.
• Ensure accurate and timely execution of employee lifecycle processes (onboarding, offboarding, transfers, etc.).
• Maintain HRIS records and support reporting, audit readiness, and compliance needs.
• Lead Benefits administration and partner closely with payroll vendors to ensure data accuracy and timely processing.

1.Benefits Administration & Vendor Management

• Lead end-to-end benefits administration, including enrollment, changes, renewals, and employee queries.
• Work with stakeholders to align benefits offerings with market trends and employee needs at the annual review cycle.
• Drive performance reviews and SLAs, negotiate contracts, and ensure optimal service delivery and cost efficiency.

2.Employee Onboarding & Experience

• Own onboarding logistics and process design for new hires in collaboration with Talent Acquisition and IT.
• Ensure a smooth, timely, and engaging onboarding experience across all supported markets.
• Continuously gather feedback and improve the onboarding journey.

3.Compliance

• Ensure all processes comply with labor laws, data privacy regulations, and internal policies in each market.
• Stay current with employment legislation in Singapore, India, and Australia; advise stakeholders on implications.
• Manage visa application, renewal, and cancellation processes for Singapore employees in compliance with MOM guidelines.
• Administer government-related leave schemes in Singapore, including shared parental leave, childcare leave, maternity leave, and national service leave.
• Maintain and regularly update HR process documentation and internal guidelines to reflect policy and regulatory changes.

What We’re Looking For

• 5 years of relevant HR operations experience, preferably in a regional or multi-country role.
• Experience with benefits administration and vendor management.
• Proficient with HRIS systems (e.g., Workday) and Microsoft Excel.
• Strong project management, organizational, and communication skills.
• High attention to detail and a passion for getting things right, efficiently.
• Ability to work independently, manage ambiguity, and collaborate across cultures