HR Operations Specialist
Job Summary
Job Description
Highspot is seeking an HR Operations Specialist to join their People team, focusing on driving operational excellence in HR processes, systems, and employee support. The role involves delivering exceptional employee experiences, maintaining accurate data, and supporting core HR functions such as onboarding, benefits administration, HRIS management, compliance, and reporting. The ideal candidate will be passionate about employee experiences, thrive in a fast-paced environment, and be eager to optimize and scale people systems and processes. Responsibilities include serving as the first point of contact for HR queries, maintaining employee records in Workday, supporting HR audits, generating people data analytics, facilitating employee lifecycle processes, coordinating new hire sessions, and partnering with other departments for seamless employee experiences. The role also supports global mobility, immigration, and benefits administration.
Must have:
- Bachelor's degree in HR, Business Administration, or related field or 2-4 years of HR operations experience
- Experience with HRIS platforms (Workday) and queue management systems (JIRA)
- Ability to handle sensitive information with integrity and confidentiality
- Strong process orientation and attention to detail
- Excellent communication and interpersonal skills
- Adaptability in fast-paced environments
- Proactive in identifying system/process improvements
- Comfortable navigating ambiguity
Good to have:
- Experience in a global organization
- Experience with global mobility and immigration
Perks:
- Comprehensive medical, dental, vision, disability, and life benefits
- Health Savings Account (HSA) with employer contribution
- 401(k) Matching with immediate vesting
- Flexible Paid Time Off (PTO)
- 8 paid holidays and 5 paid days for Annual Holiday Week
- Quarterly Recharge Fridays
- 18 weeks paid parental leave
- Access to Coaches and Therapists through Modern Health
- 2 volunteer days per year
- Commuting benefits
- Stock options
8 skills required
Job Details
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
We are seeking an HR Operations Specialist to join our dynamic People team. This role will be instrumental in driving operational excellence across HR processes, systems, and employee support. This role focuses on delivering exceptional employee support, maintaining accurate data and documentation, and supporting core HR functions such as onboarding, benefits administration, HRIS management, compliance, and reporting. The ideal candidate brings a passion for delivering outstanding employee experiences, thrives in a fast-paced environment, and is eager to optimize and scale people systems and processes as we grow.
What You'll Do
- Serve as the first point of contact for employee HR queries using JIRA for queue and workflow management
- Maintain accurate and up-to-date employee records in Workday, ensuring data integrity and compliance
- Support HR audits and regulatory reporting with a high level of accuracy and attention to detail
- Generate, manage, and analyze people data to support visibility and decision-making across the organization
- Facilitate key employee lifecycle processes, including onboarding, offboarding, internal mobility, and employment changes
- Lead coordination for new hire sessions, background checks, employment verifications, and unemployment claims
- Partner cross-functionally with Talent Acquisition, Payroll, Benefits, HR Business Partners, and IT to deliver seamless employee experiences
- Provide operational support for global mobility, including immigration (e.g., H1B) and international travel needs
- Coordinate benefit enrollments, changes, and terminations; respond to employee inquiries about benefits and leaves
- Manage compliance with FMLA, ADA, and other relevant regulations
Your Background
- Bachelor’s degree in Human Resources, Business Administration, or a related field and/or 2–4 years of experience in HR operations or generalist roles within a global organization
- Experience with HRIS platforms, particularly Workday and experience with queue management systems like JIRA or similar queueing systems
- Demonstrated ability to handle sensitive information with integrity and confidentiality
- Strong process orientation, attention to detail, and ability to manage competing priorities
- Excellent communication and interpersonal skills; able to build trust and influence across teams
- Adaptability and resourcefulness in dynamic, fast-paced environments
- Self-starter who proactively identifies and takes ownership of opportunities to improve systems and processes
- Comfortable navigating ambiguity and adjusting quickly to evolving team and business needs.
Base salary range: $89,000 - $132,000. Employees are eligible to receive stock options and may also receive other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Flexible PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
#LI-JL1
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
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