HR Service Delivery Associate (Fixed term Contract-2 years)

About the Role:

As an HR Service Delivery Representative, you will play a vital role in supporting the HR function by managing various operational tasks and providing essential HR services. You will be involved in processing complex HR transactions and delivering high-quality service to employees.

Responsibilities:

• Process payroll, benefits, and other HR transactions efficiently.
• Handle more complex employee inquiries and resolve issues.
• Update and maintain employee records with accuracy.
• Ensure compliance with HR service standards and procedures.
• Support HR program administration, including benefits and compensation.
• Collaborate with IT to troubleshoot and resolve system issues.
• Assist in developing procedures for handling HR transactions.
• Participate in process improvement initiatives.
• Prepare and analyze standard HR metrics and reports.
• Provide support during audits and compliance reviews.

Skills:

• Advanced Attention to Detail: Ensuring accuracy in more complex transactions.
• Strong Communication Skills: Effectively handling employee inquiries and escalations.
• Intermediate HR Knowledge: Understanding of advanced HR concepts and practices.
• Problem-Solving: Capable of resolving operational and administrative issues.
• Customer Service Excellence: Commitment to delivering exceptional service.
• Data Management: Proficiency in maintaining and updating HR records.
• System Navigation: Familiarity with HRIS and other specialized HR software.
• Organizational Skills: Efficient handling of multiple tasks and prioritizing work.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.