HR Specialist

Overview

The HR Specialist role is a key position within the Human Resources department that supports the TPC Division at the Costa Rica contact center. The HR Specialist will support most of the stages of the employee lifecycle while working closely with the rest of the HR team to ensure the delivery of global projects. This position has the potential to grow within the department with increasing, diverse responsibilities.

Description

• Responsible for all onboarding and offboarding activities.
• Prepare payroll submission for international locations for TPC.
• Act as liaison with payroll vendor and Finance for payroll approvals.
• Conduct data integrity audits to confirm data accuracy in Workday, and respond to HRIS requests for data.
• Process job changes in HRIS system.
• Respond to unemployment claims and prepare employee verification requests.
• Provide general administrative support which can include scanning documents, updating employee files, and updating documents.
• Ensure TPC employees are aware of eligible benefits such as health, paid time off, etc. Manage yearly health fair.
• Ensure the right processing, tracking and filing of leaves of absence and doctors´ notes.
• Respond to email inquiries in the Costa Rica and Dominican Republic TPC mailboxes.
• Provide employee support with basic questions regarding company policies.
• Create and update HR process and procedures in SharePoint.
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.

Required Skills

• Minimum 1 year in an HR environment, preferably with onboarding and offboarding experience or benefits related function
• Must have excellent written and verbal communication skills, both English and Spanish
• Superior organizational skills with attention to detail
• Ability to handle sensitive and confidential information with maximum discretion
• Ability to prioritize workload and multitask
• Demonstrated strong work ethic
• Extraordinary skills in MS Word, Excel, Outlook, and knowledge of PowerPoint, Workday a plus
• Ability to maintain a high degree of accuracy and attention to detail while working in a fast-paced environment
• Good knowledge of Workday