Imaging Operations Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Are you ready to help us move mountains?

The Imaging Operations Supervisor for Iron Mountain’s Digital Solutions team is tasked with overseeing the daily operations of the Imaging Center, where physical documents are transformed into digital assets, and data is extracted from digital content to enhance customer business processes. This role plays a pivotal part in guiding clients through their digital transformation journey.

Overview:

• Temporary position - 12-18 months
• 1st shift - 6:00am-2:30pm
• 2nd shift - 2:30pm-11:00pm

Responsibilities:

• Provide daily direction to employees in order to accomplish multiple projects.
• Manage project timelines including scoping incoming work, creating job instructions, training team members, managing quality and outcome of Customers orders, which includes extensive reconciliation.
• Lead, mentor, cross train and provide accountable standards and measures to the department employees. This will include coaching through HR workflows and monitoring several production systems for your department.
• Time keeping of direct reports, as well as, attendance tracking and accountability.
• Staffing planning for team
• Research and resolve customer issues, modify work procedures as needed to meet customer demand.
• Ability to assist in the invoicing process.
• Review production reporting daily, weekly, monthly and support Operations Manager with data analysis.

Requirements

• 2-3 years of supervisory experience in a production environment for a team of 15-30 employees in a similar field
• This position requires strong computer skills with both Windows and Mac.
• Due to the nature of the program, the Imaging Operations Supervisor will also need to be able to move pallets, boxes, carts, and stand for long periods of time to support the operations or work alongside team members.
• Strong team training and leadership skills
• Understanding of the imaging processes, demonstrated leadership skills with strong technical background and organizational skills.
• Ability to assist in the invoicing process.
• Strong project management experience in a high volume production environment.
• This position requires effective communication, internally and externally. There will be interaction with multiple areas of Iron Mountain with greater focus on local market communication. External communication may consist of infrequent Customer visits, written and verbal communication.