Implementation Specialist

As an Implementation Specialist at eBay, you will guide eBay Live and strategic merchants through integrating their businesses with eBay's platform, primarily using eBay Live, direct UI, and third-party software partners. This role involves managing multiple onboarding projects, ensuring successful account setup, listing creation, updates, and order retrieval. You will collaborate with Business Development and internal teams, solve merchant concerns, and advise on marketplace standards, ultimately transitioning merchants to Account Management teams.

Must Have

• Guide merchants through eBay account setup and integration
• Leverage 3rd party software for listing and inventory management
• Ensure successful listing creation, updates, and order retrieval
• Resolve merchant and partner issues to resolution
• Advise merchants on marketplace standards
• Document projects and interactions in Salesforce
• Report on KPIs weekly
• Understand eBay Live platform implementation
• Understand marketplace functions (inventory control, marketing, customer service)
• Learn and apply eBay’s API, feeds, and onboarding pathways

Perks & Benefits

• Target bonus
• Restricted stock units
• Medical benefits
• Financial benefits
• 401(k) eligibility
• Paid time off (PTO)
• Parental leave

About the Team and Role:

We are seeking an Implementation Specialist that will guide Live and strategic / enterprise merchants through the process of connecting their business to , primarily by way of ’s Live platform, direct user interface, and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success.

This role collaborates primarily with the Business Development Team, internal partners, & regional business unit teams. In this role, you will collaborate with the Manager of Implementation, who reports into the broader Merchant Connectivity organization.

What you will accomplish:

• Guide Live, enterprise, and strategic merchants through the process of establishing their account on , leveraging their third-party software or other tools, and ensure they can create listings, update listings, and retrieve orders successfully
• Solve merchant and partner concerns, own issues to resolution, and communicate progress while also advising merchants on marketplace standards
• Successfully transition merchants from Onboarding to the appropriate Account Management teams
• Identify areas for process optimization within our team, our partners, and working with the correct teams to address
• Collect and share feedback from merchants, regularly advocating for their needs
• Document projects and interactions in Salesforce, tracking key performance data and updates in a timely manner
• Report on KPIs weekly

What you will bring:

• An understanding of implementing a business into and the Live platform, utilizing ’s user interface or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory
• Understanding how marketplaces function – including inventory control, basic business account, eCommerce marketing, customer service, etc. – and willingness to learn and speak to merchant best practices
• Ability to learn and speak to ’s API, feeds, and other pathways for onboarding
• Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change
• Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop
• Passionate about the marketplace and seller community