IN-Technical Consultant - Cloud

The Technical Consultant Int – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. It involves troubleshooting hardware, OS, and network issues, managing servers, virtualization, storage, and network devices, and requires 24/7 support including rotational shifts.

Must Have

• Act as escalation point for infrastructure operations
• Handle complex issues and perform root cause analysis
• Implement long-term infrastructure solutions
• Troubleshoot hardware, OS, and network issues
• Log, track, and update incidents in ticketing/ITSM system
• Escalate unresolved issues to L3 teams
• Perform routine health checks and daily checklist activities
• Support user requests (access, password resets, infra queries)
• Adhere to processes, SLAs, compliance, and security guidelines
• Maintain accurate documentation (incidents, knowledge articles, runbooks)
• Manage servers (Windows/Linux), virtualization, storage, and network devices
• Implement standard changes and upgrades to infrastructure components
• Support patching, backup/restore, and performance monitoring
• Create technical documentation and mentor L1/L2 engineers
• Participate in audits, compliance checks, and ensure security standards
• Collaborate on infrastructure design and integration
• 5+ years infrastructure support/engineering experience
• Deep expertise in at least two infrastructure domains
• Strong troubleshooting and analytical skills
• Experience with automation/scripting (PowerShell, Python, Ansible, Terraform)
• Hands-on experience with enterprise monitoring, backup, and ITSM tools
• Strong understanding of ITIL processes and enterprise operations
• Excellent communication and leadership skills
• Flexibility for rotational shifts, weekends, and public holidays
• Ability to handle responsibilities independently during off-hours

Good to Have

• Bachelor’s degree in IT/Computer Science/Electronics or equivalent diploma
• Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate)

Scope: The Technical Consultant Int – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: • Microsoft Azure • VMware ESXi

What you’ll do:

• Perform troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs).

• Log, track, and update incidents and requests in the ticketing/ITSM system.

• Escalate unresolved issues to L3 teams with proper documentation and logs.

• Perform routine health checks, daily checklist activities, and report deviations.

• Support user requests related to access, password resets, and basic infra queries.

• Adhere to defined processes, SLAs, and compliance/security guidelines.

• Maintain accurate documentation of incidents, knowledge articles, and runbooks.

• Manage servers (Windows/Linux), virtualization platforms, storage systems, and network devices.

• Implement standard changes and upgrades to infrastructure components.

• Support patching, backup/restore operations, and performance monitoring.

• Create technical documentation, knowledge articles, and mentor L1/L2 engineers.

• Participate in audits, compliance checks, and ensure security standards are met.

• Collaborate with architects and project teams on infrastructure design and integration.

What we are looking for:

• Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.

• 5+ years of relevant infrastructure support/engineering experience

• Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.

• Deep expertise in at least two infrastructure domains (e.g., server administration, networking, storage, cloud, security).

• Strong troubleshooting and analytical skills with ability to solve complex, multi-domain issues.

• Experience with automation/scripting (PowerShell, Python, Ansible, Terraform, etc.).

• Hands-on experience with enterprise monitoring, backup, and ITSM tools.

• Strong understanding of ITIL processes and enterprise operations.

• Excellent communication and leadership skills to collaborate with business, operations, and engineering teams.

• This role involves rotational shifts, including night shifts, to provide 24/7 application support.

• Flexibility to work weekends and public holidays as per shift schedule.

• Ability to handle responsibilities independently during off-hours.